Extended Returns

Extended Free Returns

In light of the ever changing coronvirus situation, our normal 30 day free returns guarantee has been extended to 60 days.

Orders purchased from Wednesday 18th March 
can be returned for a full refund or exchange within 60 days. The returned product must be in the original condition. Please note special order items including cut bullion will not be accepted for return.

This applies to any order purchased from Wednesday 18th March, which falls outside the normal 30 day guarantee and the product must be received within 60 days otherwise it may be subject to handling charges. Pierced earrings will not be accepted for return unless the items are of unsatisfactory quality or unfit for purpose. 

Please note if you order on a credit account, normal payment terms apply. If you return any items within the qualifying period you will be credited back to your account in full.


Our returns forms and all other information can be found here.


Please return any goods to:


The Returns Department
59-83 Vittoria Street
B1 3NZ



Terms and Conditions
Extended Returns applies from orders placed from 18th March.
Returned lines must be received within 60 days of purchase. 
All returned products must be in their original condition and does not include special order items including cut bullion and special manufactured orders.




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About Us


© 2020 Cookson Precious Metals Ltd. VAT Registration No. GB161 8062 21. Registered in England no. 2775187. Registered Office: 59-83 Vittoria Street, Birmingham, B1 3NZ
Tel: 0345 100 1122 or 0121 200 2120 Fax: 0121 212 6456