You can now create return labels, even without a printer!
Creating your Return Label via Royal Mail couldn't be simpler.
Follow these simple steps
Go to the Royal Mail Track Your Return portal. Choose if your item is a in a Box/Bag or tube.
Your parcel must weigh less than 20kg and be smaller than 61cm (L) x 46cm (W) x 46cm (D). If this does not apply, please contact us.
Fill in the required details and click Create Your Label for Cooksongold. Your label/QR code will be emailed to you. At this stage you can also choose to have your return collected (additional charges may apply) or find your nearest Post Office to drop your parcel off.
Refunds will be processed within 7 working days of receipt of your items.
Please remember to keep the Proof of Postage Certificate. If your parcel gets lost on the way back to us, we will need to obtain a copy of this to issue a refund. To return items from multiple orders you’ll need to create individual returns and send them back in separate parcels.
If your order is over 20kg, larger than 61x46x46cm or is on the list of Royal Mail prohibited items, please contact our Customer Service team on 0345 100 1122 or send us a message for alternatives.
International Returns Details can be found here.
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© 2023 Cookson Precious Metals Ltd. VAT Registration No. GB161 8062 21. Registered in England no. 2775187. Registered Office: 59-83 Vittoria Street, Birmingham, B1 3NZ
Tel: 0345 100 1122 or 0121 200 2120 Fax: 0121 212 6456