Christmas Returns

Extended Christmas Returns


Our normal 30 day returns guarantee has been extended over Christmas! Any order purchased from Friday 1st November until 5pm Monday 23rd December* cut-off can be returned for a full refund before the end of January. The returned product must be in the original condition. Please note special order items including cut bullion will not be accepted for return.

This applies to any order purchased from Friday 1st November until 5pm Monday 23rd December*, which falls outside the normal 30 day guarantee and the product must be received by the 31st January otherwise it may be subject to handling charges. Pierced earrings will not be accepted for return unless the items are of unsatisfactory quality or unfit for purpose. 

Please note if you order on a credit account, normal payment terms apply. If you return any items within the qualifying period you will be credited back to your account in full.

 

Our returns forms and all other information can be found here.

 

Please return any goods to:

 

The Returns Department
CPM Ltd
59-83 Vittoria Street
Birmingham
B1 3NZ

 

 

*Products purchased before stated time on 23rd December must be delivered before December 25th to be eligible for a return, to ensure this we recommend that you use one of our courier services.


Terms and Conditions
Peace of Mind Christmas Returns applies from orders placed from 1st November to 23rd December, which falls outside the 30 day guarantee.
All returned products must be in their original condition and does not include special order items including cut bullion and special manufactured orders.
All returned products purchased before Christmas must be returned by the 31st January.

 

 

Sign up for news, offers and competitions

Sign up!

  • Visa
  • Mastercard
  • Switch
  • PayPal Logo
  • Feefo logo
  • Responsible Jewellery Council
  • FairTrade
  • The National Association of Jewellers
  • ISO 9001
  • ISO 14001
  • ISO 18001

Customer Service

About Us

Community

© 2019 Cookson Precious Metals Ltd. VAT Registration No. GB161 8062 21. Registered in England no. 2775187. Registered Office: 59-83 Vittoria Street, Birmingham, B1 3NZ
Tel: 0345 100 1122 or 0121 200 2120 Fax: 0121 212 6456