Cooksongold Returns Policy At Cookson Gold, we are committed to selling high-quality products that we hope you enjoy using and working with, but we also know that for one reason or another there may be a time where you will need to return or exchange something that you have bought from us. What we recommend you to do initially when receiving your goods is to check them carefully before using them.
Please return any products to: The Returns Department, Cookson Precious Metals, 59 - 83 Vittoria Street, Birmingham, B1 3NZ.
You can download a Returns Form below;
Returned goods will be credited if returned in their original condition, and with a completed Returns Form. For special order items, such as bespoke cut bullion, please see below.
Goods accepted for return will be credited at the price on the date of invoice.
We will only refund return postage for goods not required if returned in less than 30 days. If the prepaid postage option is used and the return is over 30 days, we will deduct the cost from your refund. If you are returning an item due to a fault of ours, we will always refund postage charges but would ask that we choose the postage method.
If you request a refund, this will be normally processed within one working week.
Exchanging an item If you are returning an item within 30 days and would like an exchange, then please be aware that a credit will be raised on the returned item. A new order will then be raised for the new product. If you pay for your orders using a credit or debit card, then we will contact you for payment. If you request an exchange, as the item was received faulty, then this is normally processed within one working week.
Please contact our Sales office on 0345 100 1122 if you require an exchange, alternatively you can clickhere to e-mail our Sales office.
Cancelling an order within 30 days
You may cancel stocked orders by giving us notice of cancellation within 30 days of the date of ordering, for manufactured orders please contact us. Such notice may be given by mail, fax or email (all contact details can be found at the bottom of this page). If you are cancelling because of a problem with the goods, please notify us of the problem at the time of cancellation by calling us on 0345 100 1122.
Special order items
We regret to advise that some special order items including some cut bullion will not be accepted for return. Please call us on 0345 100 1122 to discuss this further.
Item sent incorrectly
If items have been sent incorrectly, please can you contact our customer service team on either
0345 100 1122 or email at firstname.lastname@example.org. We will then advise on the next step to take and endeavour for the correct item to be dispatched the same day you notify us.
Item is faulty or has developed a fault For items that have been received faulty/ developed a fault, in the first instance, please can you contact our customer service team on either 0345 100 1122 or email email@example.com. We will then advise the next steps you need to take. This will depend on the item and when this was purchased as it may have to go back to our supplier for testing.
Return of items more than 30 days old If you want to return items that were bought more than 30 days ago, we may still accept the item but there may be an administrative charge and exclusions do apply, e.g. if the bullion has been cut to some requirements. However, please call our customer service team on 0345 100 1122 or firstname.lastname@example.org
Cookson Precious Metals Ltd,
59-83 Vittoria Street,
Company Registration No. 2775187 (England)
VAT Registration No. GB662 8580 08
Cookson recycled gold has been recycled back via a traceable process into fine gold. The feed material for it comes in the form of scrap from market sectors such as the jewellery, giftware, medical and electronics industries.
When you buy recycled gold from Cookson Precious Metals you're purchasing a 100% recycled gold with none of the associated human or environmental problems that can sometimes be associated with mining. You're also buying gold whose origins will appeal to your customers - in an increasingly eco-aware marketplace.
Prices for precious metal products are an estimate only and can vary slightly depending upon the metal price, the actual weight and the cutting tolerances which we are able to achieve.
2 May 2019 - by Alison
This hammer feels very comfortable to use. Nice weight and perfect for what I use it for
10 Dec 2018 - by Stanislav
It is the best hammer now!
18 Jan 2018 - by Joel
This was a little treat for my studio. Beautifully made, perfectly balanced - a true hierloom-quality tool! If you can afford to equip yourself with Fretz hammers, do so. You will not be disappointed!
23 Oct 2017 - by Paul
This is a fantastic quality hammer well finished and balanced . it's probably a heirloom tool and at my skill level a vanity purchase. But its great to use and means there are no excuses about the tool. I used it to test out some fold forming in copper and it worked well
4 Aug 2017 - by Derek
Several products - material, tolls, all as expected, high quality.
to see all 8 reviews
7 Aug 2014 - by David Wilson
This is without a doubt the most beautiful hammer, or even any tool that you will ever get your hands on. Its so beautiful I would be happy to put it on a leather thong and wear it round my neck. The craftsmanship on the head is stunning. The casting is beautifully finished with a mat satin texture and the logo embossed into the side. The head is flawless and has a mirror finish which you could shave in. The cross peen end is perfectly straight, even and razor sharp.What I cant impress on you if the sheer feel of the thing. The gentle taper and the wooden handle push the balance point towards the head. The balance point is about 2 inches from the head, so combined with the foot long handle this gives it a fantastic feel. It truly is an extension of your hand.You really need to pick one up but be warned, I guarantee you wont be able to put it down again. I am a real tool junkie and nothing has stirred me as this item has. Sheer tool pornography, go onyou know you want to!
£47.99 exc. VAT
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© 2020 Cookson Precious Metals Ltd. VAT Registration No. GB161 8062 21. Registered in England no. 2775187. Registered Office: 59-83 Vittoria Street, Birmingham, B1 3NZ
Tel: 0345 100 1122 or 0121 200 2120 Fax: 0121 212 6456