Frequently asked questions

We offer laser cutting in sterling silver, 9ct and 18ct yellow, white and red gold, as well as platinum. All our gold and silver options are made from 100% recycled precious metal.

• Gold: 0.7mm - 1.5mm
• Silver: 0.7mm - 1.0mm
• Platinum: 1.0mm only

Need a different thickness? Get in touch - we’re always open to special requests and we will do our best to accommodate your needs.

Very accurate. Our process delivers tight tolerances and crisp, clean edges - ideal for detailed and high-quality work.

We accept SVG and DXF files - both are ideal for laser cutting.

Yes, if your file needs minor adjustments or basic conversion, we’ll be happy to assist. While we can’t convert every file type, we’ll always work with you to help get your design production ready.

Only slightly. You might see a minor heat-affected zone near the cut edge, but a simple polish will clean it up.

Absolutely. Our equipment handles complex and delicate designs with ease. We’ll always check your artwork to make sure it’s suitable before we proceed.

We can accommodate everything from one-off pieces to large-scale orders. If you’ve got a finished design and need a smaller quantity, you can use our Custom Jewellery Portal for an instant quote and fast turnaround.

We aim to deliver within 10 working days from final approval.

Yes, we offer tiered pricing based on quantity. Just send us the details and we’ll build you a tailored quote.

We only cut metals supplied by us. This helps us guarantee consistency and quality every time.

Yes, we offer a sample service so you can check quality and fit. Just let us know what you need and we can produce one for you at an additional cost.

To get started, fill out the online enquiry form and attach your design file along with your metal choices and specifications. We’ll review everything and get back to you with a quote and next steps.

We don’t store files, so keep a spare copy. If you need a reorder, just upload the same file again.

There are no setup fees or tooling charges for new designs.

Yes, our gold and silver are 100% recycled. Platinum isn’t currently recycled but still meets our quality standards.

We carry out thorough checks before and after cutting, use precision callipers for dimensional checks, and carry out consistency reviews for bulk orders. Every item also goes through a final visual inspection before shipping.

Laser cutting offers higher precision, faster turnaround for small runs, clean edges with minimal burring, and no tooling costs or wear - giving you complete flexibility and repeatable results.

We work with sheets up to 220mm by 200mm. The maximum cutting area is 210mm by 195mm.

We don’t offer formal consultation, but we’re happy to review your file and offer advice to help get the best results.

Yes, we recommend avoiding overlapping lines, duplicate paths, and very small gaps under 0.6mm, as these can cause issues during cutting. If your file needs changes, we’ll work with you to resolve them.

You’ll receive your finished order within 5 working days of approval.

Yes - we support everything from single items to full-scale manufacturing.

We separate and secure every item individually and package all orders using protective materials to ensure they arrive in perfect condition.