Frequently asked questions

Simply put, laser cutting is a process that uses a laser beam to cut into different materials. We use laser cutting to cut out personalised name tags and intricate design shapes and blanks in precious metals including both 9ct and 18ct yellow, white and red, gold, sterling silver and platinum.

There are many benefits to choosing us for your laser cut personalised name necklaces and unfinished blanks needs. Firstly, our portal allows you to place your order easily. Select the shape you desire or enter a name or word. Then you get to choose your font (name tag only), alloy and size. As you design your piece you will be able to see a render in real-time!
Laser cutting is one of the fastest methods of cutting metal. Even with how fast our laser cutting machine is, it is also highly accurate. Allowing for precise, detailed cuts particularly around corners and curves, we can create intricate designs for you, there are no limitations. This is due to the laser beam in the machine being focused precisely on where it needs to cut the material. There is no need for you to spend ages cutting out intricate designs by hand with a sawblade, as we will do this step for you.

The high quality finish of laser cutting is one of the leading benefits and why most jewellers opt for laser cut pieces. Laser cutting requires minimal finishing. When you receive your piece, you will simply have to polish it as much as you are happy with, and it will be ready for you to add your own touches before you keep, gift or sell it.
Overall, with minimal time needed on finishing, and no tooling required, getting your designs laser cut with us is a much more efficient and reliable way of getting your unfinished base designs created.

When you use our laser cutting portal, you will see a render of your design, which will change in real time as you edit your material and shape preferences. This will show what your piece will look like after you finish it to your standards; please note that when you receive your piece you will need to give it that final polish.

When you receive your laser cut design, it will be semi-finished for you to give it that final polish. If you order a chain, this will be supplied separately and will require you to attach this.
You can also add other touches should as adding gemstones and other embellishments to make the piece even more unique.

We can laser cut your designs in a range of different thicknesses. Depending on the design and precious metal, you can choose from a sheet thickness ranging from 0.5mm - 2mm.

We offer laser cutting in different precious metals, including 9ct and 18ct gold in red, yellow and white, sterling silver, platinum. If you choose gold or silver for your designs these will be made from 100% recycled precious metals.

We have a range of fonts which can be applied to any name or word for our personalised name tags. We also offer over 100 shapes and blanks in our design library ranging from zodiac signs to animal shapes and more.

We allow text personalisation for our name tags, and you can browse our library of over 100 design shapes and blanks ranging from hearts and butterflies to zodiac signs and more.
Currently, we do not offer the ability to upload your own designs to be laser cut.

Our laser cutting machine offers a reliable and precise cut on various precious metals. Our laser cutting service will ensure that your order is cut accurately every time. It is also versatile, as it can cut out the most intricate font designs, shapes and small holes. This is due to the laser beam in the machine being focused precisely on where it needs to cut the material. There is no need for you to spend ages cutting out intricate designs by hand with a sawblade, as we will do this step for you.

If you need to cancel your order please call us on 0345 100 1122 or email us on info@cooksongold.com and we will advise once we know further details.

As laser cut is a special order item, it will not be accepted for return. Please call us on 0345 100 1122 or email us on info@cooksongold.com if you have any questions.

We accept orders for laser cut personalised name tags and design shapes and blanks from customers in the UK and worldwide.

Prices are calculated based on the precious metal value and weight. Prices displayed during the order process are an estimate, and therefore there may be a small difference in price after the item has been produced, as this will be based on the actual weight of the item supplied.

The turnaround time for laser-cut pieces varies depending on the complexity of your chosen design and our current workload. However, we strive to deliver your order as quickly as possible without compromising on quality.

Prices displayed during the ordering process are an estimate only and there may be a difference between the total on the order confirmation and invoice.

Your card details will be taken during the checkout process, but payment will only be taken once your design has been laser cut. The final price is based on the actual weight of the metal supplied.

We do not have a minimum order quantity for laser cutting. Whether you need a single piece or a large batch, we're here to fulfil your needs with the same level of care and attention to detail.

When you order a chain, you will receive it separately to your laser-cut name plate or blank (in the same package), with one or two jump rings to match the loops on your piece.

There are two options for attaching the chain

1. Option 1 (No Tools or Soldering): If you don’t have any tools and prefer not to solder, follow this method:
   • Put the jump ring onto the loops of your pendant.
   • Pass the chain through the jump rings. Essentially, the jump rings act as connectors between the pendant and the chain.
2. Option 2 (With Tools and Soldering Setup): If you do have tools (and maybe even a soldering torch), consider this approach:
   • Snip the chain in the middle.
   • Attach the jump ring either by:
     • Putting the chain link directly onto the jump ring (this will depend on the thickness of the jump ring).
     • Soldering the jump rings directly to the chain for a more secure connection.

Yes, Cooksongold reserves the right to review and cancel any order that may contain content we deem inappropriate, offensive, or in violation of our company policies. This includes, but is not limited to, orders with designs or wording that could be considered discriminatory, racist, or otherwise offensive. We are committed to upholding a standard of respect and inclusivity in all our services. If an order is cancelled for these reasons, we will inform you as soon as possible and offer a full refund or an alternative solution.