Covid-19 Extended Returns


Extended Free Returns

In light of the ever changing coronavirus situation, we understand that some of our customers may be self-isolating or have limited access to their post office, and are concerned about returning orders.


That is why our normal 30 day free returns guarantee has been extended to 180 days. 


Click here to find out how to return items to us.


If you have a return query, please contact 0345 100 1122 and our team will help you manage your return. Currently our contact centre team are open Monday to Friday from 8 am to 8 pm. These opening times are temporarily and are subject to change.


Given the coronavirus situation and the steps we have taken to protect the health and safety of our workforce, you may experience delays in how we process your returns or refunds. We appreciate that this is inconvenience and are grateful for your patience and understanding.


Terms and conditions

Extended Returns applies from orders placed from 18th March. 

This does not include special order items including cut bullion and special manufactured orders.



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© 2020 Cookson Precious Metals Ltd. VAT Registration No. GB161 8062 21. Registered in England no. 2775187. Registered Office: 59-83 Vittoria Street, Birmingham, B1 3NZ
Tel: 0345 100 1122 or 0121 200 2120 Fax: 0121 212 6456