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Returns Policy

Cooksongold Returns Policy At Cookson Gold, we are committed to selling high-quality products that we hope you enjoy using and working with, but we also know that for one reason or another there may be a time where you will need to return or exchange something that you have bought from us. What we recommend you to do initially when receiving your goods is to check them carefully before using them.

Please return any products to: The Returns Department, Cookson Precious Metals, 59 - 83 Vittoria Street, Birmingham, B1 3NZ.

You can download a Returns Form below;

Goods up to 3kg and under £100 in value (PDF)

Goods up to 10kg and £101 - £500 in value (PDF)

Returned goods will be credited if returned in their original condition, and with a completed Returns Form. For special order items, such as bespoke cut bullion, please see below.

Goods accepted for return will be credited at the price on the date of invoice.

We will only refund return postage for goods not required if returned in less than 30 days. If the prepaid postage option is used and the return is over 30 days, we will deduct the cost from your refund. If you are returning an item due to a fault of ours, we will always refund postage charges but would ask that we choose the postage method.

If you request a refund, this will be normally processed within one working week.

Exchanging an item If you are returning an item within 30 days and would like an exchange, then please be aware that a credit will be raised on the returned item. A new order will then be raised for the new product. If you pay for your orders using a credit or debit card, then we will contact you for payment. If you request an exchange, as the item was received faulty, then this is normally processed within one working week.

Please contact our Sales office on 0345 100 1122 if you require an exchange, alternatively you can clickhere to e-mail our Sales office.

Cancelling an order within 30 days You may cancel stocked orders by giving us notice of cancellation within 30 days of the date of ordering, for manufactured orders please contact us. Such notice may be given by mail, fax or email (all contact details can be found at the bottom of this page). If you are cancelling because of a problem with the goods, please notify us of the problem at the time of cancellation by calling us on 0345 100 1122.

Special order items

We regret to advise that some special order items including some cut bullion will not be accepted for return. Please call us on 0345 100 1122 to discuss this further.

Item sent incorrectly If items have been sent incorrectly, please can you contact our customer service team on either
0345 100 1122 or email at birmingham.sales@cooksongold.com. We will then advise on the next step to take and endeavour for the correct item to be dispatched the same day you notify us.

Item is faulty or has developed a fault For items that have been received faulty/ developed a fault, in the first instance, please can you contact our customer service team on either 0345 100 1122 or email  birmingham.sales@cooksongold.com. We will then advise the next steps you need to take. This will depend on the item and when this was purchased as it may have to go back to our supplier for testing.

Return of items more than 30 days old If you want to return items that were bought more than 30 days ago, we may still accept the item but there may be an administrative charge and exclusions do apply, e.g. if the bullion has been cut to some requirements. However, please call our customer service team on 0345 100 1122 or birmingham.sales@cooksongold.com

Company Details

Address:

Cookson Precious Metals Ltd,
59-83 Vittoria Street,
Birmingham,
B1 3NZ

Company Registration No. 2775187 (England)

VAT Registration No. GB662 8580 08

Cookson Recycled Gold

Cookson recycled gold has been recycled back via a traceable process into fine gold. The feed material for it comes in the form of scrap from market sectors such as the jewellery, giftware, medical and electronics industries.

When you buy recycled gold from Cookson Precious Metals you're purchasing a 100% recycled gold with none of the associated human or environmental problems that can sometimes be associated with mining. You're also buying gold whose origins will appeal to your customers - in an increasingly eco-aware marketplace.

0345 100 1122

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  • Tronex Razor Flush Cutters - Standard Image - 1
Tronex Razor Flush Cutters - Standard Image - 1

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Tronex Razor Flush Cutters

Item No: 997 3027

In Stock

Features

  • Perfect for cutting wire and sprues
  • For use on soft metals such as gold, silver & copper
  • Cutting capacity: 0.1mm - 1.3mm thick wire
  • Soft grip handle for comfort and ease

Full product details

Free UK Delivery
when you spend £50 inc. VAT*

Frequently Purchased Together

Tronex-Razor-Flush-Cutters

Tronex Razor Flush Cutters

£65.57 each
Tronex-Taper-Flush-Cutter

Tronex Taper Flush Cutter

£66.06 each
Carbide-Scriber

Carbide Scriber

£8.90 each

Total Price

£140.53 inc. VAT

Add all

Frequently Purchased Together

Tronex-Razor-Flush-Cutters

Tronex Razor Flush Cutters

£65.57 each
Tronex-Taper-Flush-Cutter

Tronex Taper Flush Cutter

£66.06 each
Carbide-Scriber

Carbide Scriber

£8.90 each

Total Price

£140.53 inc. VAT

Add all

(0)

4 Dec 2014 - by Lynn Whaley

Best thing I ever bought

I was undecided for a long time about buying expensive flush cutters due to cost, but made the decision and now wish I had done so sooner, I don't regret the cost one bit

24 Mar 2014 - by Lorraine Yates

Great Cut

These cutters really do create a lovely flush cut and are extremely comfortable to use.

1 Sep 2013 - by Bryony Gibson

What a difference

I am new to jewellery making so haven't invested money into the more expensive tools however this was my first and I recommend it is yours too. What a difference they make. They are comfortable to handle although if you have big hands or prefer longer handles look out for the other version with the longer handles and precise in cutting. It has cut down on the amount of finishing I have to do but more than that it is a definite cut, solid feel and well worth the money.

14 Aug 2013 - by Wallace

A must for the bench

I have had many cutters over the years, including the Lindstoms. These, however, surpass all that I have used. They are durable, easy to handle, feel like they are going to last and have cushion grip handles. Their cut is really superior to the flush on the Lindstrom original Swiss version. Razor Flush is a great way to describe how they cut. Bigger and chunkier than the other model, of which I also have as they were a gift, but these bigger ones I use every day and would not purchase any other in future. You will not be disappointed if you purchase these. They are going to save you time and money in the long run.

28 Dec 2012 - by Lorraine Tait

Worth the money

Having struggled with a pair of cheap wire cutters for years, I decided it was time to invest in a decent pair. I was impressed by how easily these cutters sliced through 1.8mm round wire. The cut edge is almost completely flat so there is little or no need to file the edge before soldering. Saves time and no more sore hands!

Delivery

UK Mainland
1st Class* 1-3 Working Days
Next Day Delivery* Available on orders up to 4pm Mon-Thu (selected couriers only)
Weekend Delivery* Currently Unavailable
Click and Collect Order to Birmingham or London Stores after 2 hours
Eire / Ireland
Eire International Delivery* 3-6 Working Days
Courier Delivery* from 2-3 Working Days
EU countries
Standard Airmail Delivery* 3-10 Working Days
Courier Delivery* from 2-3 Working Days
Rest of the World
Standard Airmail Delivery* 5-10 Working Days
Courier Delivery* from 3 Working Days

* All delivery timescales are estimates only. Some delivery services may not be available in your area or for selected products or baskets. Accurate delivery services and prices will be presented on checkout

Returns Information

We want you to shop at Cooksongold with complete confidence. So, if you buy something from us and you're not 100% satisfied or it is faulty, you can return it for up to 180 Days* - just visit our Returns Page for instructions on how to get your FREE Royal Mail return label. Royal Mail can even offer printerless returns in select locations, or for an additional charge, you can arrange a return to be collected from your address.

Exclusions apply - see returns page for more details.

 
 
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© 2024 Cookson Precious Metals Ltd. VAT Registration No. GB161 8062 21. Registered in England no. 2775187. Registered Office: 59-83 Vittoria Street, Birmingham, B1 3NZ
Tel: 0345 100 1122 or 0121 200 2120 Fax: 0121 212 6456