Cooksongold Returns Policy At Cookson Gold, we are committed to selling high-quality products that we hope you enjoy using and working with, but we also know that for one reason or another there may be a time where you will need to return or exchange something that you have bought from us. What we recommend you to do initially when receiving your goods is to check them carefully before using them.
Please return any products to: The Returns Department, Cookson Precious Metals, 59 - 83 Vittoria Street, Birmingham, B1 3NZ.
You can download a Returns Form below;
Returned goods will be credited if returned in their original condition, and with a completed Returns Form. For special order items, such as bespoke cut bullion, please see below.
Goods accepted for return will be credited at the price on the date of invoice.
We will only refund return postage for goods not required if returned in less than 30 days. If the prepaid postage option is used and the return is over 30 days, we will deduct the cost from your refund. If you are returning an item due to a fault of ours, we will always refund postage charges but would ask that we choose the postage method.
If you request a refund, this will be normally processed within one working week.
Exchanging an item If you are returning an item within 30 days and would like an exchange, then please be aware that a credit will be raised on the returned item. A new order will then be raised for the new product. If you pay for your orders using a credit or debit card, then we will contact you for payment. If you request an exchange, as the item was received faulty, then this is normally processed within one working week.
Please contact our Sales office on 0345 100 1122 if you require an exchange, alternatively you can clickhere to e-mail our Sales office.
Cancelling an order within 30 days
You may cancel stocked orders by giving us notice of cancellation within 30 days of the date of ordering, for manufactured orders please contact us. Such notice may be given by mail, fax or email (all contact details can be found at the bottom of this page). If you are cancelling because of a problem with the goods, please notify us of the problem at the time of cancellation by calling us on 0345 100 1122.
Special order items
We regret to advise that some special order items including some cut bullion will not be accepted for return. Please call us on 0345 100 1122 to discuss this further.
Item sent incorrectly
If items have been sent incorrectly, please can you contact our customer service team on either
0345 100 1122 or email at firstname.lastname@example.org. We will then advise on the next step to take and endeavour for the correct item to be dispatched the same day you notify us.
Item is faulty or has developed a fault For items that have been received faulty/ developed a fault, in the first instance, please can you contact our customer service team on either 0345 100 1122 or email email@example.com. We will then advise the next steps you need to take. This will depend on the item and when this was purchased as it may have to go back to our supplier for testing.
Return of items more than 30 days old If you want to return items that were bought more than 30 days ago, we may still accept the item but there may be an administrative charge and exclusions do apply, e.g. if the bullion has been cut to some requirements. However, please call our customer service team on 0345 100 1122 or firstname.lastname@example.org
Cookson Precious Metals Ltd,
59-83 Vittoria Street,
Company Registration No. 2775187 (England)
VAT Registration No. GB662 8580 08
Cookson recycled gold has been recycled back via a traceable process into fine gold. The feed material for it comes in the form of scrap from market sectors such as the jewellery, giftware, medical and electronics industries.
When you buy recycled gold from Cookson Precious Metals you're purchasing a 100% recycled gold with none of the associated human or environmental problems that can sometimes be associated with mining. You're also buying gold whose origins will appeal to your customers - in an increasingly eco-aware marketplace.
Prices for precious metal products are an estimate only and can vary slightly depending upon the metal price, the actual weight and the cutting tolerances which we are able to achieve.
29 Aug 2019 - by Allan
This solder cutting pliers is invaluable. It saves you form so much work compared using the normal big cutter when preparing pallitions. Thanks a lot.
12 Aug 2019 - by Gillian
far better than using snips
14 May 2019 - by Stephen
They do their job well. Don't to do two cuts in one. You will understand what I mean if you cut into the middle of a strip of solder.
10 Mar 2019 - by elisabeth
Just what I ordered, and work very well
8 Dec 2018 - by Catherine
good for cutting solder. Item as described
to see all 17 reviews
5 Mar 2016 - by Louise Dawes
great cutting pliers they do what it says on the tin . Cuts tiny pieces and drops down under the pliers rather than bits flying across the room. Makes cutting solder so much quicker and easier.
15 Jan 2016 - by Candy Matterson
I bought this without looking at a review and have to agree they dont work. The solder gets stuck after cutting and so it is not a time saver, in fact my carefully set up solder job got biffed as I stuggled to get the solder out.. I tried filing the at the back of the tool with a diamond needle file to allow the pallion to fall through which still didnt work and so felt unable to return it. I would pay more for one that actually did what it claimed to do.
Cooksongold replies : Dear Mrs Matterson, Thank you for your review, your feedback is really important to us. I am sorry to hear you are happy with the Solder Cutting Pliers you have received. I will pass your comments on to our Supplier. Kind Regards, Emma
19 Oct 2015 - by Maggie Foster
The solder gets so stuck in the throat of these cutters it is impossible to get out. I sent the first pair back, the replacement pair is no better. I can't cut solder pieces any small than I can with snips.
Cooksongold replies : Dear Mrs Foster, Thank you for your review, your feedback is really important to us. I am sorry to hear you are not happy with the Solder Cutting Pliers. We are happy to take the item back under our Returns Guarantee. Kind Regards, Emma
25 May 2013 - by Jessica Pearson
I don't get how these work but they are brilliant. If you haven't got any, you need some in your life! Very easy to use and you can get tiny pallions from using them!
11 Jan 2012 - by C Savage
These pliers are my favourite find. They are so much easier to use than snips. More controllable too. Well worth the money.
£9.75 exc. VAT
Sign up for news, offers and competitions
© 2020 Cookson Precious Metals Ltd. VAT Registration No. GB161 8062 21. Registered in England no. 2775187. Registered Office: 59-83 Vittoria Street, Birmingham, B1 3NZ
Tel: 0345 100 1122 or 0121 200 2120 Fax: 0121 212 6456