Cooksongold Returns Policy At Cookson Gold, we are committed to selling high-quality products that we hope you enjoy using and working with, but we also know that for one reason or another there may be a time where you will need to return or exchange something that you have bought from us. What we recommend you to do initially when receiving your goods is to check them carefully before using them.
Please return any products to: The Returns Department, Cookson Precious Metals, 59 - 83 Vittoria Street, Birmingham, B1 3NZ.
You can download a Returns Form below;
Returned goods will be credited if returned in their original condition, and with a completed Returns Form. For special order items, such as bespoke cut bullion, please see below.
Goods accepted for return will be credited at the price on the date of invoice.
We will only refund return postage for goods not required if returned in less than 30 days. If the prepaid postage option is used and the return is over 30 days, we will deduct the cost from your refund. If you are returning an item due to a fault of ours, we will always refund postage charges but would ask that we choose the postage method.
If you request a refund, this will be normally processed within one working week.
Exchanging an item If you are returning an item within 30 days and would like an exchange, then please be aware that a credit will be raised on the returned item. A new order will then be raised for the new product. If you pay for your orders using a credit or debit card, then we will contact you for payment. If you request an exchange, as the item was received faulty, then this is normally processed within one working week.
Please contact our Sales office on 0345 100 1122 if you require an exchange, alternatively you can clickhere to e-mail our Sales office.
Cancelling an order within 30 days
You may cancel stocked orders by giving us notice of cancellation within 30 days of the date of ordering, for manufactured orders please contact us. Such notice may be given by mail, fax or email (all contact details can be found at the bottom of this page). If you are cancelling because of a problem with the goods, please notify us of the problem at the time of cancellation by calling us on 0345 100 1122.
Special order items
We regret to advise that some special order items including some cut bullion will not be accepted for return. Please call us on 0345 100 1122 to discuss this further.
Item sent incorrectly
If items have been sent incorrectly, please can you contact our customer service team on either
0345 100 1122 or email at email@example.com. We will then advise on the next step to take and endeavour for the correct item to be dispatched the same day you notify us.
Item is faulty or has developed a fault For items that have been received faulty/ developed a fault, in the first instance, please can you contact our customer service team on either 0345 100 1122 or email firstname.lastname@example.org. We will then advise the next steps you need to take. This will depend on the item and when this was purchased as it may have to go back to our supplier for testing.
Return of items more than 30 days old If you want to return items that were bought more than 30 days ago, we may still accept the item but there may be an administrative charge and exclusions do apply, e.g. if the bullion has been cut to some requirements. However, please call our customer service team on 0345 100 1122 or email@example.com
Cookson Precious Metals Ltd,
59-83 Vittoria Street,
Company Registration No. 2775187 (England)
VAT Registration No. GB662 8580 08
Cookson recycled gold has been recycled back via a traceable process into fine gold. The feed material for it comes in the form of scrap from market sectors such as the jewellery, giftware, medical and electronics industries.
When you buy recycled gold from Cookson Precious Metals you're purchasing a 100% recycled gold with none of the associated human or environmental problems that can sometimes be associated with mining. You're also buying gold whose origins will appeal to your customers - in an increasingly eco-aware marketplace.
Item No: 999 AXV
Prices for precious metal products are an estimate only and can vary slightly depending upon the metal price, the actual weight and the cutting tolerances which we are able to achieve.
14 Feb 2020 - by Victoria
17 Sep 2018 - by Lindley
My first mill was faulty, the rollers would not grip the metal or when they did they would suddenly slacken half way through the cycle before simply losing all traction and dropping the metal out. Very frustrating not to mention disappointing. I have not had time to try out my new (replacement) mill and am sincerely hoping that this is not a problematic model but that I was simply unlucky and got a one-off faulty mill first time around. I might add that I was less than impressed with the Durston service I received (or in this case, didn’t receive). Cookson however was brilliant.
4 Mar 2017 - by Paul
Does what it says on the till. Solidly made
23 Jan 2017 - by Caitlin
18 Sep 2015 - by Traci Wilson
Oh, my word. I've covetted a rolling mill of my own for too many years sonce late 80's ahem. It has been so worth the wait. I almost spent a lesser ammount on a cheap model elsewhere but quality goods are worth the cost. It's true it needs to be bolted down, either to a bench or to a purpose built stand but its just such a beautiful piece of kit. Should last me forever! Thank you Cooksons, thank you Durston
10 Nov 2011 - by Sadie
I recently purchased one of these and it is great, it is very solid and does a great job, easy to use and you only have to attach the handle, bolt it down and off you go. Very sturdy design and like the wire options with it. It didnt come with bolts and nuts to add to a work top, guess that because they dont know the thickness but would have helped as had to go back out and get these. I love it though and it will serve a life time if looked after... and at the mo it sure is being molly coddled. Id definately recommend this make and design for any designer. 10 stars from me
16 Feb 2010 - by Diane Cook
I had wanted a rolling mill since I first took silver smithing lessons in the eighties and finally treated myself for my last birthday. I love it, it has fulfilled my expectations. I have it attached to the end of my workbench but it is not so heavy that I cant move it if need be. The patterns are only limited by my imagination and I love using it for rolling large soldered jumprings into ovals for bracelet findings.
15 May 2008 - by sheila joughin
I was given this minimill two years ago. I lack space in my work area and have mounted it to my jewellers bench as I have no room to use a stand. It has proved to be solid but not too heavy. It has been reliable and versatile and I get a lot of creative pleasure from it, from the practical rolling of metal to producing a wide selection of patterns. A good present
CORONAVIRUS DELIVERY UPDATE - Our logistics operation are working hard to maintain service levels. Please note some parcels, including those ordering from outside the UK, may take longer to be delivered than the time frames stated here. For latest updates on our service click here.
£495.00 exc. VAT
Sign up for news, offers and competitions
© 2020 Cookson Precious Metals Ltd. VAT Registration No. GB161 8062 21. Registered in England no. 2775187. Registered Office: 59-83 Vittoria Street, Birmingham, B1 3NZ
Tel: 0345 100 1122 or 0121 200 2120 Fax: 0121 212 6456