What's more, you can also claim free delivery on UK Orders over £25* and EU orders over €100* placed through our Contact Centre! Simply give us a call on 0345 100 1122 or +44 121 212 2120 (between 8 am - 8 pm GMT Monday to Friday or 10 am - 4 pm GMT Saturday and Sunday (and Bank Holidays) to place your order and ask your agent for more details.
For the latest information on our service updates during the Coronavirus outbreak please click on one of the links below
Get Free Delivery As Many Times As You Like
Don't forget, you can get free delivery multiple times during the qualifying period. However, all orders must reach our £25 minimum UK or €100 minimum EU spend limit excluding VAT.
How Long Will My Free Delivery Order Take To Be Delivered?
Our logistics operation and couriers are doing their utmost to maintain normal service. Some parcels may now take a little longer to be delivered
Please click here to see Royal Mail’s delivery status during Coronavirus outbreak
Please click here to see DPD's latest updates on COVID-19
We are now aware that there is an interruption in the international postal networks so your parcels may be subject to delays.
For our international customers if you do not receive your parcel after 20 working days please get in touch with our contact centre to advise of the next steps. If this situation changes we will update this page and social media to keep you up to date…
How Do You Send My Free Delivery Order?
We use a range of couriers to deliver your orders. We select the most appropriate courier based on the value, size, weight and type of products within your order. The couriers we use include Royal Mail, DHL, TNT and DPD.
I Want My Order Sooner, Can I Pay For Quicker Delivery?
If you need your order quicker, you can still choose from our usual range of courier delivery options. Simply place your order before 3pm (Monday - Friday) and the delivery price will be confirmed at the checkout. We are continuing to work hard to maintain our same day despatch proposition, however we can no longer guarantee this. We will continue to notify you once your order has been despatched.
Terms and conditions
1. The Free Delivery offer is an automatic offer with qualification and can be redeemed by UK and European customers only. Please note this offer excludes customers from Russia and countries outside of Europe.
2. The required £25 minimum spend limit does not include VAT and applies to UK orders only and excludes Eire. The required €100* minimum spend limit does not include VAT and applies to EU orders only and excludes the United Kingdom, Jersey, Guernsey, Russia and all countries outside of Europe.
3. Free delivery applies to orders placed online at www.cooksongold.com and via our call centre.
4. On Free delivery orders, Cooksongold will select the most appropriate delivery method for each parcel.
5. Discount will display in the checkout only. Discount will not be visible on product pages or category pages.
6. EU Free Delivery offer excludes all products labelled hazardous, 997 1202, 997 120B, 997 120F, 997 1343, 997 177A, 997 6307, 997 6308, 997 6402, 997 6403, 997 6404, 997 6432, 997 6433, 997 6434, 997 6435, 998 141H, 998 AX9A, 998 AX9D, 999 0342, 999 3370, 999 7168, 999 7169, 999 7170, 999 7172, 999 7173, 999 7218, 999 7219, 999 7220, 999 7228, 999 7230, 999 AXXC, 999 AXXF, 999 AXY, 999 HAC, 999 HACA, 999 HACB, 999 HACD, 999 HACD and 999 HACS.
7. We reserve the right to withdraw this offer at any time
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© 2020 Cookson Precious Metals Ltd. VAT Registration No. GB161 8062 21. Registered in England no. 2775187. Registered Office: 59-83 Vittoria Street, Birmingham, B1 3NZ
Tel: 0345 100 1122 or 0121 200 2120 Fax: 0121 212 6456