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Christmas Information

Christmas Service Information


We're here to help and support you in this busy jewellery making season. With guaranteed delivery before Christmas up until the 23rd December, get everything you need to make this Christmas. 

Find out more about our Christmas service information by clicking on one of the links below.

Christmas and New Year Delivery Information - UK customers

For guaranteed delivery before Christmas in the UK, get your orders in before Thursday 23rd December and select one of our carrier options.

Delivery MethodLast Despatch Date before Christmas 
1st Class (Royal Mail) Tuesday 21st December | 4:00pm
Recorded Delivery (Royal Mail) Tuesday 21st December | 4:00pm
DPD Thursday 23rd December | 4:00pm
DHL Express
Special Delivery (Royal Mail)


Over the Christmas period we are open for shipping orders from Wednesday 29th until Friday 31st December. Our first day for despatching orders in the new year is Wednesday 5th January 2022.

To learn more about our Christmas delivery dates 
click here.

Christmas and New Year Delivery Information - International customers


Due to Brexit, and orders having to process customs clearance there might be delays in delivering your order. We advise if you want your parcel delivered before Christmas, to order as soon as possible. Click here for more information. 

Our last despatch date before Christmas is Thursday 23rd December.

Over the Christmas period we are open for shipping orders from Wednesday 29th until Friday 31st December, 12pm. Our first day for despatching orders in the new year is Wednesday 5th January 2022.



Contact Centre Opening Hours

Extended Contact Centre Hours 

From Monday 22nd November - Friday 3rd December our contact centre will be open:

Monday - Friday: 8am - 10pm

Saturday and Sunday: 9am - 5pm 

We will return to normal opening hours on Monday 6th December. 

Christmas Contact Centre Hours

Over the Christmas break, our contact centre is on hand to answer your call or email on the following days and times:

DateOpening Hours
Christmas Eve, Christmas Day and Boxing Day Closed
Monday 27th December Closed
Tuesday 28th December 10am - 4pm
Wednesday 29th and Thursday 30th December 8am - 8pm
New Year's Eve 8am - 6pm
New Year's Day Closed
Sunday 2nd January Closed
Monday 3rd January 10am - 4pm


On Tuesday 4th January normal opening hours resume.


Stores over Christmas 

Our Birmingham and London stores will be closed from Thursday 23rd December 4.30pm until Wednesday 5th January. 





Metal prices
Thu 02 Dec 2021

Silver (AG)
540.132 KG

Gold (AU)
42.616 GM

Palladium (PD)
42.185 GM

Platinum (PT)
22.815 GM

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Ways to contact us
0345 100 1122  Email

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About Us


© 2021 Cookson Precious Metals Ltd. VAT Registration No. GB161 8062 21. Registered in England no. 2775187. Registered Office: 59-83 Vittoria Street, Birmingham, B1 3NZ
Tel: 0345 100 1122 or 0121 200 2120 Fax: 0121 212 6456