Christmas and New Year Service Information 

Find out more about our Christmas and New Year service information and current delivery updates by clicking one of the links below.

Delivery Information

Don't forget to shop early to ensure your orders are delivered before Christmas.

We will be despatching orders right up until Tuesday 24th December 11am. Below are our order cut off dates for delivery before Christmas based on information provided by our delivery partners. 

Any orders placed after 11am on Tuesday 24th December will be despatched from Thursday 2nd January 2025.  

International Last Posting Dates 

Recommended last posting dates using international tracked services. 

We will be shipping orders right up until Tuesday 24th December, 11am, but these will no longer be guaranteed to be delivered before Christmas.

Contact Centre and Stores  

In the run up to Christmas, our contact centre will be on hand to answer your call, email or live chat. Our opening hours until Tuesday 24th December are:

Monday - Friday 8am - 8pm
Saturday & Sunday 10am - 4pm

Over the Christmas break, our contact centre will answer your call or email on the following days and times. 

London and Birmingham Stores

In the run up to Christmas, our opening hours for the stores are:

• London store will be open from 9am  - 4.30pm Monday - Friday
• Birmingham store remains open 9am - 4.30pm Monday - Thursday and Friday 9am - 4.15pm.

Both stores will close Monday 23rd December and reopen on Friday 3rd January 2025.

Monday 23rd December Store Closing Times
 

• Birmingham - 4.30 PM
• London - 4 PM

Credit and Returns 

We will process any credits and returns until we break up for Christmas on Monday 23rd December. Any returns received over the Christmas break will be processed from Thursday 2nd January 2025. 

Scrap

As we are always busy in the run-up to Christmas, these are our advised processing dates for your scrap for payment before Christmas. 

Our last day for receiving scrap items is Monday, December 23rd. Any scrap items received over the Christmas break will be processed from Thursday, January 2nd, 2025. 
 

Customisation

Any customisation orders placed over the Christmas break will be processed from Thursday 2nd January 2025.