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Returns Policy

Cooksongold Returns Policy At Cookson Gold, we are committed to selling high-quality products that we hope you enjoy using and working with, but we also know that for one reason or another there may be a time where you will need to return or exchange something that you have bought from us. What we recommend you to do initially when receiving your goods is to check them carefully before using them.

Please return any products to: The Returns Department, Cookson Precious Metals, 59 - 83 Vittoria Street, Birmingham, B1 3NZ.

You can download a Returns Form below;

Goods up to 3kg and under £100 in value (PDF)

Goods up to 10kg and £101 - £500 in value (PDF)

Returned goods will be credited if returned in their original condition, and with a completed Returns Form. For special order items, such as bespoke cut bullion, please see below.

Goods accepted for return will be credited at the price on the date of invoice.

We will only refund return postage for goods not required if returned in less than 30 days. If the prepaid postage option is used and the return is over 30 days, we will deduct the cost from your refund. If you are returning an item due to a fault of ours, we will always refund postage charges but would ask that we choose the postage method.

If you request a refund, this will be normally processed within one working week.

Exchanging an item If you are returning an item within 30 days and would like an exchange, then please be aware that a credit will be raised on the returned item. A new order will then be raised for the new product. If you pay for your orders using a credit or debit card, then we will contact you for payment. If you request an exchange, as the item was received faulty, then this is normally processed within one working week.

Please contact our Sales office on 0345 100 1122 if you require an exchange, alternatively you can clickhere to e-mail our Sales office.

Cancelling an order within 30 days You may cancel stocked orders by giving us notice of cancellation within 30 days of the date of ordering, for manufactured orders please contact us. Such notice may be given by mail, fax or email (all contact details can be found at the bottom of this page). If you are cancelling because of a problem with the goods, please notify us of the problem at the time of cancellation by calling us on 0345 100 1122.

Special order items

We regret to advise that some special order items including some cut bullion will not be accepted for return. Please call us on 0345 100 1122 to discuss this further.

Item sent incorrectly If items have been sent incorrectly, please can you contact our customer service team on either
0345 100 1122 or email at birmingham.sales@cooksongold.com. We will then advise on the next step to take and endeavour for the correct item to be dispatched the same day you notify us.

Item is faulty or has developed a fault For items that have been received faulty/ developed a fault, in the first instance, please can you contact our customer service team on either 0345 100 1122 or email  birmingham.sales@cooksongold.com. We will then advise the next steps you need to take. This will depend on the item and when this was purchased as it may have to go back to our supplier for testing.

Return of items more than 30 days old If you want to return items that were bought more than 30 days ago, we may still accept the item but there may be an administrative charge and exclusions do apply, e.g. if the bullion has been cut to some requirements. However, please call our customer service team on 0345 100 1122 or birmingham.sales@cooksongold.com

Company Details


Cookson Precious Metals Ltd,
59-83 Vittoria Street,
B1 3NZ

Company Registration No. 2775187 (England)

VAT Registration No. GB662 8580 08

Cookson Recycled Gold

Cookson recycled gold has been recycled back via a traceable process into fine gold. The feed material for it comes in the form of scrap from market sectors such as the jewellery, giftware, medical and electronics industries.

When you buy recycled gold from Cookson Precious Metals you're purchasing a 100% recycled gold with none of the associated human or environmental problems that can sometimes be associated with mining. You're also buying gold whose origins will appeal to your customers - in an increasingly eco-aware marketplace.

0345 100 1122


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Prometheus Modelling Material Pack of 6

Item No: 700 653

In Stock

The Prometheus® Modelling Material is a heat softened moulding material which can be reused. This is perfect if you need to make lots of moulds but only need a few copies cast from each. It doe...

Full product details

Prices for precious metal products are an estimate only and can vary slightly depending upon the metal price, the actual weight and the cutting tolerances which we are able to achieve.

5 Customer Reviews

4 Aug 2020 - by Helene

Unless you have hours to spare don't bother. Messy sticky stringy mess or too firm to get impression. Did eventually win and the fine detail was there but PMC clay stuck to it so ruined the piece.

Cooksongold replies:I am sorry to hear you have experienced difficulty working with this. If it gets hard while you are working with it, simply place it back in the water to begin the process again. Once happy, leave your mould to cool and harden completely. Do not put this modelling material on your hotplate to dry your metal clay, your mould will soften and loose its shape. We recommend air drying until the metal clay is dry enough to pop out of the mould.Regards Robert

11 Apr 2019 - by Valerie

Another product is easier to use

Cooksongold replies:Hi, I am sorry to hear this, please let us know if something is not to your expectation. We are always happy to replace or refund any products that are not suitable under our Returns Policy.Please accept our apologies.Kind Regards

21 Mar 2019 - by Janetta

Not very impressed with this, as hard to manage. Will probably take more practice, but prefer siligum for use as moulds for silver clay.

16 Nov 2017 - by Diana

Unfortunately I have to agree with the previous reviewer. After I left the material in water heated to above 80 degrees, I followed the rest of the instructions: "After 3 minutes the piece will get translucent which means it is soft enough for pressing the design into. If it gets hard while you are working with it, simply place it back in the water to begin the process again." The product did not go translucent at all, nor even with repeated heating to the appropriate temperature, it quickly went back to its original shape while I was trying to work an object into it. Not at all recommended for mould-making.

Cooksongold replies:

Hi, Thank you for your review,  I'm sorry to hear that this product does not meet expectations. We work hard to provide products that represent good quality and value for money. Please let us know if something is not to your expectation. We are always happy to replace or refund any products that are not suitable under our Returns Policy. 
Kind Regards, Rienna. 

24 Oct 2017 - by Donna

Rubbish product. No instructions when this arrived. I found some online as to how to use it. It doesn't cast clearly and so far I haven't been able to melt in order to reuse!

Cooksongold replies:

Hi, Thank you for your feedback, We are sorry to see that you have given this Modelling Material 1 Star. We would recommend you try to heat up your Modelling Material to a slightly higher temperature. The modelling material should be placed into hot water above 80 ºC for around 3 minutes until the piece becomes translucent. If you require any further assistance with the use of this product, do not hesitate to contact us on 0345 100 1122 where our members of staff will be on hand to help. Kind Regards, Rienna. 

Click here

to see all 5 reviews



CORONAVIRUS DELIVERY UPDATE - Our logistics operation are working hard to maintain service levels. Please note some parcels, including those ordering from outside the UK, may take longer to be delivered than the time frames stated here. For latest updates on our service click here.

UK Mainland
1st Class* 1-3 Working Days
Next Day Delivery* Available on orders up to 3pm Mon-Thu (selected couriers only)
Weekend Delivery* Currently Unavailable
Click and Collect Order to Birmingham or London Stores after 2 hours
Eire / Ireland
Eire International Delivery* 3-6 Working Days
Courier Delivery* from 2-3 Working Days
EU countries
Standard Airmail Delivery* 3-10 Working Days
Courier Delivery* from 2-3 Working Days
Rest of the World
Standard Airmail Delivery* 5-10 Working Days
Courier Delivery* from 3 Working Days

* All delivery timescales are estimates only. Some delivery services may not be available in your area or for selected products or baskets. Accurate delivery services and prices will be presented on checkout

Returns Information

We want you to shop at Cooksongold with complete confidence. So, if you buy something from us and you're not 100% satisfied or it is faulty, you can return it for up to 180 Days* - just visit our Returns Page and download the appropriate form. Remember - all returns are FREE.

Exclusions apply - see returns page for more details.

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© 2021 Cookson Precious Metals Ltd. VAT Registration No. GB161 8062 21. Registered in England no. 2775187. Registered Office: 59-83 Vittoria Street, Birmingham, B1 3NZ
Tel: 0345 100 1122 or 0121 200 2120 Fax: 0121 212 6456