Cooksongold Returns Policy At Cookson Gold, we are committed to selling high-quality products that we hope you enjoy using and working with, but we also know that for one reason or another there may be a time where you will need to return or exchange something that you have bought from us. What we recommend you to do initially when receiving your goods is to check them carefully before using them.
Please return any products to: The Returns Department, Cookson Precious Metals, 59 - 83 Vittoria Street, Birmingham, B1 3NZ.
You can download a Returns Form below;
Returned goods will be credited if returned in their original condition, and with a completed Returns Form. For special order items, such as bespoke cut bullion, please see below.
Goods accepted for return will be credited at the price on the date of invoice.
We will only refund return postage for goods not required if returned in less than 30 days. If the prepaid postage option is used and the return is over 30 days, we will deduct the cost from your refund. If you are returning an item due to a fault of ours, we will always refund postage charges but would ask that we choose the postage method.
If you request a refund, this will be normally processed within one working week.
Exchanging an item If you are returning an item within 30 days and would like an exchange, then please be aware that a credit will be raised on the returned item. A new order will then be raised for the new product. If you pay for your orders using a credit or debit card, then we will contact you for payment. If you request an exchange, as the item was received faulty, then this is normally processed within one working week.
Please contact our Sales office on 0345 100 1122 if you require an exchange, alternatively you can clickhere to e-mail our Sales office.
Cancelling an order within 30 days
You may cancel stocked orders by giving us notice of cancellation within 30 days of the date of ordering, for manufactured orders please contact us. Such notice may be given by mail, fax or email (all contact details can be found at the bottom of this page). If you are cancelling because of a problem with the goods, please notify us of the problem at the time of cancellation by calling us on 0345 100 1122.
Special order items
We regret to advise that some special order items including some cut bullion will not be accepted for return. Please call us on 0345 100 1122 to discuss this further.
Item sent incorrectly
If items have been sent incorrectly, please can you contact our customer service team on either
0345 100 1122 or email at email@example.com. We will then advise on the next step to take and endeavour for the correct item to be dispatched the same day you notify us.
Item is faulty or has developed a fault For items that have been received faulty/ developed a fault, in the first instance, please can you contact our customer service team on either 0345 100 1122 or email firstname.lastname@example.org. We will then advise the next steps you need to take. This will depend on the item and when this was purchased as it may have to go back to our supplier for testing.
Return of items more than 30 days old If you want to return items that were bought more than 30 days ago, we may still accept the item but there may be an administrative charge and exclusions do apply, e.g. if the bullion has been cut to some requirements. However, please call our customer service team on 0345 100 1122 or email@example.com
Cookson Precious Metals Ltd,
59-83 Vittoria Street,
Company Registration No. 2775187 (England)
VAT Registration No. GB662 8580 08
Cookson recycled gold has been recycled back via a traceable process into fine gold. The feed material for it comes in the form of scrap from market sectors such as the jewellery, giftware, medical and electronics industries.
When you buy recycled gold from Cookson Precious Metals you're purchasing a 100% recycled gold with none of the associated human or environmental problems that can sometimes be associated with mining. You're also buying gold whose origins will appeal to your customers - in an increasingly eco-aware marketplace.
Prices for precious metal products are an estimate only and can vary slightly depending upon the metal price, the actual weight and the cutting tolerances which we are able to achieve.
28 Dec 2020 - by David
Good reliable supplier, thank you
12 Oct 2020 - by Yvonne
If there is such a thing, I really ought to buy a handle for these. Otherwise they were perfect for the job.
6 Mar 2020 - by Richard
Item was exactly as described
29 Jul 2019 - by Deborah
brilliant set of files!b I started with the cheap set and now moved on to these, brilliant!
14 Apr 2019 - by GRACE
Took time & care over my Order
to see all 16 reviews
2 Sep 2015 - by George Yeoman
They are perfect, always pay more for your tools as cheaper versions are just false economy. These are precision files made to help you create and file accurate jewellery.
10 Jan 2013 - by Emily Rice
For the past few years I have made do with a set of economy files. I have been intending to buy a set of Vallorbe files for a very long time but was reluctant to spend much money. However, I finally caved in and bought a set and I wish I had done so much sooner. The quality is superb, the difference between these and my economy set is extremely apparent. They are definitely worth the slightly higher price tag and if you're thinking about buying your first set of files, don't waste your time with any others!
16 Feb 2010 - by Britt Stafford
Im a silversmithing student with a small budget but like to buy best quality I can afford - these needlefiles are one of those productsGood starter set, easy to fit in the separately available plastic handle and very easy to change over.
10 Jun 2008 - by will evans
I always use vallourbe files, they are well worth the extra as they last much longer and are more acurate than the cheap onesthe fine cuts e.g. 6 are great to use instead of coarse wet and dry paper
CORONAVIRUS DELIVERY UPDATE - Our logistics operation are working hard to maintain service levels. Please note some parcels, including those ordering from outside the UK, may take longer to be delivered than the time frames stated here. For latest updates on our service click here.
£40.94 exc. VAT
© 2021 Cookson Precious Metals Ltd. VAT Registration No. GB161 8062 21. Registered in England no. 2775187. Registered Office: 59-83 Vittoria Street, Birmingham, B1 3NZ
Tel: 0345 100 1122 or 0121 200 2120 Fax: 0121 212 6456