Cooksongold Returns Policy At Cookson Gold, we are committed to selling high-quality products that we hope you enjoy using and working with, but we also know that for one reason or another there may be a time where you will need to return or exchange something that you have bought from us. What we recommend you to do initially when receiving your goods is to check them carefully before using them.
Please return any products to: The Returns Department, Cookson Precious Metals, 59 - 83 Vittoria Street, Birmingham, B1 3NZ.
You can download a Returns Form below;
Returned goods will be credited if returned in their original condition, and with a completed Returns Form. For special order items, such as bespoke cut bullion, please see below.
Goods accepted for return will be credited at the price on the date of invoice.
We will only refund return postage for goods not required if returned in less than 30 days. If the prepaid postage option is used and the return is over 30 days, we will deduct the cost from your refund. If you are returning an item due to a fault of ours, we will always refund postage charges but would ask that we choose the postage method.
If you request a refund, this will be normally processed within one working week.
Exchanging an item If you are returning an item within 30 days and would like an exchange, then please be aware that a credit will be raised on the returned item. A new order will then be raised for the new product. If you pay for your orders using a credit or debit card, then we will contact you for payment. If you request an exchange, as the item was received faulty, then this is normally processed within one working week.
Please contact our Sales office on 0345 100 1122 if you require an exchange, alternatively you can clickhere to e-mail our Sales office.
Cancelling an order within 30 days
You may cancel stocked orders by giving us notice of cancellation within 30 days of the date of ordering, for manufactured orders please contact us. Such notice may be given by mail, fax or email (all contact details can be found at the bottom of this page). If you are cancelling because of a problem with the goods, please notify us of the problem at the time of cancellation by calling us on 0345 100 1122.
Special order items
We regret to advise that some special order items including some cut bullion will not be accepted for return. Please call us on 0345 100 1122 to discuss this further.
Item sent incorrectly
If items have been sent incorrectly, please can you contact our customer service team on either
0345 100 1122 or email at firstname.lastname@example.org. We will then advise on the next step to take and endeavour for the correct item to be dispatched the same day you notify us.
Item is faulty or has developed a fault For items that have been received faulty/ developed a fault, in the first instance, please can you contact our customer service team on either 0345 100 1122 or email email@example.com. We will then advise the next steps you need to take. This will depend on the item and when this was purchased as it may have to go back to our supplier for testing.
Return of items more than 30 days old If you want to return items that were bought more than 30 days ago, we may still accept the item but there may be an administrative charge and exclusions do apply, e.g. if the bullion has been cut to some requirements. However, please call our customer service team on 0345 100 1122 or firstname.lastname@example.org
Cookson Precious Metals Ltd,
59-83 Vittoria Street,
Company Registration No. 2775187 (England)
VAT Registration No. GB662 8580 08
Cookson recycled gold has been recycled back via a traceable process into fine gold. The feed material for it comes in the form of scrap from market sectors such as the jewellery, giftware, medical and electronics industries.
When you buy recycled gold from Cookson Precious Metals you're purchasing a 100% recycled gold with none of the associated human or environmental problems that can sometimes be associated with mining. You're also buying gold whose origins will appeal to your customers - in an increasingly eco-aware marketplace.
Prices for precious metal products are an estimate only and can vary slightly depending upon the metal price, the actual weight and the cutting tolerances which we are able to achieve.
29 Aug 2019 - by Fatou
Nice starter kit but the torch is low quality. I guess does the job to start with
25 Aug 2019 - by Ann
Good quality, as expected
2 May 2014 - by Kasia
I've had this kit for 5 months and it has given me all the items necessary to solder. I had issues with the torch, which was temperamental and finally died after a few uses but Cookson were excellent in sending out a replacement. The reason for the 4 stars is that I think this pack could be made cheaper by including smaller quantities of consumables. For an amateur jeweller I have used some of the easy solder strip and not even tried the medium or hard. I suspect the flux and salts may go off before I have a chance to use them up. This also stops me from trying other products such as Soldering paste. Otherwise it has all you need to solder and the quality is good.
91 out of 95 people found this review useful
28 Apr 2014 - by Christine Levis
This kit is brilliant - it contains everything you need & comes with a more than generous amount of easy, medium & hard solder. I had an issue with my torch but cooksongold were so helpful and sent out a free replacement the next day - couldn't be more pleased! I have bought several products since and they've all been excellent.
32 out of 32 people found this review useful
21 Jul 2013 - by Bryony Gibson
I have just set up my own mini workshop and this kit was prefect to start up with. I like the liquid flux and now use it with the solder paste for almost perfect joints every time. The torch is easy to fill and to light and seemed to go on for ages and ages enabling me to complete many tasks on just the first recharge of the fuel tank. I have soldered both small jump rings and larger items and can not fault the kit.
50 out of 50 people found this review useful
10 Jul 2012 - by Ben sian Williamson
Excellent kit, pretty much everything you need to start soldering with straight away. Dont forget to buy the butane gas though
48 out of 48 people found this review useful
21 Feb 2010 - by Amber Ayub
This starter soldering kit has everything for you to get soldering except a pickling component but as Im a silversmith student I have a solution to my problem do all the soldering at home a pickle silver in class that way I have time to one find a suitable device and two get ahead of whatever Im creating. Advice on when your parcel arrived check everything as my auroflux had leaked but thankfully just into the plastic bag, I told cooksons via email and got a new bottle leak free, it arrived in two days and I much prefer it than the borax cone.
60 out of 60 people found this review useful
£79.99 exc. VAT
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© 2019 Cookson Precious Metals Ltd. VAT Registration No. GB161 8062 21. Registered in England no. 2775187. Registered Office: 59-83 Vittoria Street, Birmingham, B1 3NZ
Tel: 0345 100 1122 or 0121 200 2120 Fax: 0121 212 6456