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Returns Policy

Cooksongold Returns Policy At Cookson Gold, we are committed to selling high-quality products that we hope you enjoy using and working with, but we also know that for one reason or another there may be a time where you will need to return or exchange something that you have bought from us. What we recommend you to do initially when receiving your goods is to check them carefully before using them.

Please return any products to: The Returns Department, Cookson Precious Metals, 59 - 83 Vittoria Street, Birmingham, B1 3NZ.

You can download a Returns Form below;

Goods up to 3kg and under £100 in value (PDF)

Goods up to 10kg and £101 - £500 in value (PDF)

Returned goods will be credited if returned in their original condition, and with a completed Returns Form. For special order items, such as bespoke cut bullion, please see below.

Goods accepted for return will be credited at the price on the date of invoice.

We will only refund return postage for goods not required if returned in less than 30 days. If the prepaid postage option is used and the return is over 30 days, we will deduct the cost from your refund. If you are returning an item due to a fault of ours, we will always refund postage charges but would ask that we choose the postage method.

If you request a refund, this will be normally processed within one working week.

Exchanging an item If you are returning an item within 30 days and would like an exchange, then please be aware that a credit will be raised on the returned item. A new order will then be raised for the new product. If you pay for your orders using a credit or debit card, then we will contact you for payment. If you request an exchange, as the item was received faulty, then this is normally processed within one working week.

Please contact our Sales office on 0345 100 1122 if you require an exchange, alternatively you can clickhere to e-mail our Sales office.

Cancelling an order within 30 days You may cancel stocked orders by giving us notice of cancellation within 30 days of the date of ordering, for manufactured orders please contact us. Such notice may be given by mail, fax or email (all contact details can be found at the bottom of this page). If you are cancelling because of a problem with the goods, please notify us of the problem at the time of cancellation by calling us on 0345 100 1122.

Special order items

We regret to advise that some special order items including some cut bullion will not be accepted for return. Please call us on 0345 100 1122 to discuss this further.

Item sent incorrectly If items have been sent incorrectly, please can you contact our customer service team on either
0345 100 1122 or email at birmingham.sales@cooksongold.com. We will then advise on the next step to take and endeavour for the correct item to be dispatched the same day you notify us.

Item is faulty or has developed a fault For items that have been received faulty/ developed a fault, in the first instance, please can you contact our customer service team on either 0345 100 1122 or email  birmingham.sales@cooksongold.com. We will then advise the next steps you need to take. This will depend on the item and when this was purchased as it may have to go back to our supplier for testing.

Return of items more than 30 days old If you want to return items that were bought more than 30 days ago, we may still accept the item but there may be an administrative charge and exclusions do apply, e.g. if the bullion has been cut to some requirements. However, please call our customer service team on 0345 100 1122 or birmingham.sales@cooksongold.com

Company Details

Address:

Cookson Precious Metals Ltd,
59-83 Vittoria Street,
Birmingham,
B1 3NZ

Company Registration No. 2775187 (England)

VAT Registration No. GB662 8580 08

Cookson Recycled Gold

Cookson recycled gold has been recycled back via a traceable process into fine gold. The feed material for it comes in the form of scrap from market sectors such as the jewellery, giftware, medical and electronics industries.

When you buy recycled gold from Cookson Precious Metals you're purchasing a 100% recycled gold with none of the associated human or environmental problems that can sometimes be associated with mining. You're also buying gold whose origins will appeal to your customers - in an increasingly eco-aware marketplace.

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Starter Soldering Kit

Item No: 999 096Q

Options

In Stock

Features

  • All you could need for soldering in one kit
  • Contains 13 essential soldering products
  • Includes easy, medium & hard silver solder

Full product details

  • Hazardous Product

Free Returns

Frequently Purchased Together

Starter-Soldering-Kit

Starter Soldering Kit

£79.99 each
Butane-Lighter-Fuel-300ml-Un1950

Butane Lighter Fuel 300ml Un1950

£3.50 each
Borax-Dried-Flux-Bar-And-Ceramic---Di...

Borax Dried Flux Bar And Ceramic Di...

£0.00 each

Total Price

£83.49 exc. VAT

Add all

Prices for precious metal products are an estimate only and can vary slightly depending upon the metal price, the actual weight and the cutting tolerances which we are able to achieve.

Frequently Purchased Together

Starter-Soldering-Kit

Starter Soldering Kit

£79.99 each
Butane-Lighter-Fuel-300ml-Un1950

Butane Lighter Fuel 300ml Un1950

£3.50 each
Borax-Dried-Flux-Bar-And-Ceramic---Di...

Borax Dried Flux Bar And Ceramic Di...

£0.00 each

Total Price

£83.49 exc. VAT

Add all

24 Customer Reviews

29 Aug 2019 - by Fatou

Nice starter kit but the torch is low quality. I guess does the job to start with

25 Aug 2019 - by Ann

Good quality, as expected

5 Oct 2018 - by Ian

not done much with it yet but like the torch

14 Jul 2018 - by Samantha

Great value for money, and fantastic quality

26 Apr 2018 - by Lily

The only part of my order that has been delivered.

Click here

to see all 24 reviews

(0)

2 May 2014 - by Kasia

Good starter

I've had this kit for 5 months and it has given me all the items necessary to solder. I had issues with the torch, which was temperamental and finally died after a few uses but Cookson were excellent in sending out a replacement. The reason for the 4 stars is that I think this pack could be made cheaper by including smaller quantities of consumables. For an amateur jeweller I have used some of the easy solder strip and not even tried the medium or hard. I suspect the flux and salts may go off before I have a chance to use them up. This also stops me from trying other products such as Soldering paste. Otherwise it has all you need to solder and the quality is good.

28 Apr 2014 - by Christine Levis

Start Soldering...

This kit is brilliant - it contains everything you need & comes with a more than generous amount of easy, medium & hard solder. I had an issue with my torch but cooksongold were so helpful and sent out a free replacement the next day - couldn't be more pleased! I have bought several products since and they've all been excellent.

21 Jul 2013 - by Bryony Gibson

Great kit

I have just set up my own mini workshop and this kit was prefect to start up with. I like the liquid flux and now use it with the solder paste for almost perfect joints every time. The torch is easy to fill and to light and seemed to go on for ages and ages enabling me to complete many tasks on just the first recharge of the fuel tank. I have soldered both small jump rings and larger items and can not fault the kit.

10 Jul 2012 - by Ben sian Williamson

Brilliant

Excellent kit, pretty much everything you need to start soldering with straight away. Dont forget to buy the butane gas though

21 Feb 2010 - by Amber Ayub

This starter soldering kit has everything for you to get soldering except a pickling component but as Im a silversmith student I have a solution to my problem do all the soldering at home a pickle silver in class that way I have time to one find a suitable device and two get ahead of whatever Im creating. Advice on when your parcel arrived check everything as my auroflux had leaked but thankfully just into the plastic bag, I told cooksons via email and got a new bottle leak free, it arrived in two days and I much prefer it than the borax cone.

Delivery

UK Mainland
1st Class* 1-2 Working Days
Next Day Delivery* Available on orders up to 6pm Mon-Thu (selected couriers only)
Weekend Delivery* DPD Saturday and Sunday available on orders up to 5:30pm Friday
Click and Collect Available in as little as 1 hour to our Birmingham and London Stores
Eire / Ireland
Eire International Delivery* 3-6 Working Days
Courier Delivery* from 2-3 Working Days
EU countries
Standard Airmail Delivery* 3-10 Working Days
Courier Delivery* from 2-3 Working Days
Rest of the World
Standard Airmail Delivery* 5-10 Working Days
Courier Delivery* from 3 Working Days

All delivery timescales are estimates only. We aim to despatch all orders placed before 5:00pm Monday - Friday the same day unless otherwise stated. All other orders will be despatch the next working day.

*Some delivery services may not be available in your area or for selected products or baskets. Accurate delivery services and prices will be presented on checkout

Returns Information

We want to ensure you can shop at Cooksongold with complete confidence, which is why we offer FREE returns on most items if returned within 30 days.

For complete returns information and instructions, please click here.

 

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© 2019 Cookson Precious Metals Ltd. VAT Registration No. GB161 8062 21. Registered in England no. 2775187. Registered Office: 59-83 Vittoria Street, Birmingham, B1 3NZ
Tel: 0345 100 1122 or 0121 200 2120 Fax: 0121 212 6456

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