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Returns Policy

Cooksongold Returns Policy At Cookson Gold, we are committed to selling high-quality products that we hope you enjoy using and working with, but we also know that for one reason or another there may be a time where you will need to return or exchange something that you have bought from us. What we recommend you to do initially when receiving your goods is to check them carefully before using them.

Please return any products to: The Returns Department, Cookson Precious Metals, 59 - 83 Vittoria Street, Birmingham, B1 3NZ.

You can download a Returns Form below;

Goods up to 3kg and under £100 in value (PDF)

Goods up to 10kg and £101 - £500 in value (PDF)

Returned goods will be credited if returned in their original condition, and with a completed Returns Form. For special order items, such as bespoke cut bullion, please see below.

Goods accepted for return will be credited at the price on the date of invoice.

We will only refund return postage for goods not required if returned in less than 30 days. If the prepaid postage option is used and the return is over 30 days, we will deduct the cost from your refund. If you are returning an item due to a fault of ours, we will always refund postage charges but would ask that we choose the postage method.

If you request a refund, this will be normally processed within one working week.

Exchanging an item If you are returning an item within 30 days and would like an exchange, then please be aware that a credit will be raised on the returned item. A new order will then be raised for the new product. If you pay for your orders using a credit or debit card, then we will contact you for payment. If you request an exchange, as the item was received faulty, then this is normally processed within one working week.

Please contact our Sales office on 0345 100 1122 if you require an exchange, alternatively you can clickhere to e-mail our Sales office.

Cancelling an order within 30 days You may cancel stocked orders by giving us notice of cancellation within 30 days of the date of ordering, for manufactured orders please contact us. Such notice may be given by mail, fax or email (all contact details can be found at the bottom of this page). If you are cancelling because of a problem with the goods, please notify us of the problem at the time of cancellation by calling us on 0345 100 1122.

Special order items

We regret to advise that some special order items including some cut bullion will not be accepted for return. Please call us on 0345 100 1122 to discuss this further.

Item sent incorrectly If items have been sent incorrectly, please can you contact our customer service team on either
0345 100 1122 or email at birmingham.sales@cooksongold.com. We will then advise on the next step to take and endeavour for the correct item to be dispatched the same day you notify us.

Item is faulty or has developed a fault For items that have been received faulty/ developed a fault, in the first instance, please can you contact our customer service team on either 0345 100 1122 or email  birmingham.sales@cooksongold.com. We will then advise the next steps you need to take. This will depend on the item and when this was purchased as it may have to go back to our supplier for testing.

Return of items more than 30 days old If you want to return items that were bought more than 30 days ago, we may still accept the item but there may be an administrative charge and exclusions do apply, e.g. if the bullion has been cut to some requirements. However, please call our customer service team on 0345 100 1122 or birmingham.sales@cooksongold.com

Company Details

Address:

Cookson Precious Metals Ltd,
59-83 Vittoria Street,
Birmingham,
B1 3NZ

Company Registration No. 2775187 (England)

VAT Registration No. GB662 8580 08

Cookson Recycled Gold

Cookson recycled gold has been recycled back via a traceable process into fine gold. The feed material for it comes in the form of scrap from market sectors such as the jewellery, giftware, medical and electronics industries.

When you buy recycled gold from Cookson Precious Metals you're purchasing a 100% recycled gold with none of the associated human or environmental problems that can sometimes be associated with mining. You're also buying gold whose origins will appeal to your customers - in an increasingly eco-aware marketplace.

0345 100 1122

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Jewellers Soldering Hand Torch Butane Blow Torch

Item No: 999 955

Butane

In Stock

Features

  • Entry level hand torch, ideal for small soldering tasks
  • Simple electronic ignition
  • Maximum temperature of 1300°C
  • Butane Gas sold separately

Full product details

  • Best Seller

Frequently Purchased Together

Jewellers-Soldering-Hand-Torch-----Bu...

Jewellers Soldering Hand Torch Bu...

£25.79 each
Butane-Lighter-Fuel-300ml-Un1950

Butane Lighter Fuel 300ml Un1950

£3.85 each
Soldering-Block-150-X-100-X-25mm

Soldering Block 150 X 100 X 25mm

£5.45 each

Total Price

£35.09 exc. VAT

Add all

Prices for precious metal products are an estimate only and can vary slightly depending upon the metal price, the actual weight and the cutting tolerances which we are able to achieve.

Frequently Purchased Together

Jewellers-Soldering-Hand-Torch-----Bu...

Jewellers Soldering Hand Torch Bu...

£25.79 each
Butane-Lighter-Fuel-300ml-Un1950

Butane Lighter Fuel 300ml Un1950

£3.85 each
Soldering-Block-150-X-100-X-25mm

Soldering Block 150 X 100 X 25mm

£5.45 each

Total Price

£35.09 exc. VAT

Add all

56 Customer Reviews

2 Mar 2021 - by Phil

It was a gift so couldn't say

19 Feb 2021 - by Kelly

Finally received and very happy with it! Only used the once, but is easy to use and looking forward to using again and again

21 Nov 2020 - by Rok

Burns nicely and works good for solderingg

15 Nov 2020 - by Emily

This seems to work just fine

5 Nov 2020 - by Ayal

deleivered on time and works as expected. great.

Click here

to see all 56 reviews

(0)

11 Feb 2015 - by Cathy Wooler

Lots of guts

Great little torch, easy to fill, good starter tool, easily adjusted, stand doesnt interfere, bright flame very gutsy.

28 Apr 2014 - by Andrew White

Excellent for Small Jobs

I've owned one of these torches for some time now and it still works great - lighting up first time, every time. Ideal for small manufacturing or repair jobs and attractively priced for a beginner or infrequent user. Highly recommended !

28 Apr 2014 - by Clare Sayer

hand torch

very good i use mine all the time

9 Mar 2014 - by SAW

Good for small jobs but not anything larger

I bought this little torch a couple of years ago and it is very easy to use as a beginner and great for small earrings etc. However, it is not up to heating larger objects such as medium silver bangles and I now need to purchase a more meaty hand torch.

15 Aug 2011 - by William Taggart

Great little torch

Really good little torch, can handle medium size pieces up to 3cm copper,silver etc, able to solder hard solder. Good for annealing as well. However 2 little tips. 1 be very careful not to overfill other wise it will spit liquid butane 2 the plastic stopper in the valve control also breaks easily

Cooksongold replies : Thanks for the kind review, the hand torch continues to be a bestseller.

Delivery

CORONAVIRUS DELIVERY UPDATE - Our logistics operation are working hard to maintain service levels. Please note some parcels, including those ordering from outside the UK, may take longer to be delivered than the time frames stated here. For latest updates on our service click here.

UK Mainland
1st Class* 1-3 Working Days
Next Day Delivery* Available on orders up to 2pm Mon-Thu (selected couriers only)
Weekend Delivery* Currently Unavailable
Click and Collect Order to Birmingham or London Stores after 2 hours
Eire / Ireland
Eire International Delivery* 3-6 Working Days
Courier Delivery* from 2-3 Working Days
EU countries
Standard Airmail Delivery* 3-10 Working Days
Courier Delivery* from 2-3 Working Days
Rest of the World
Standard Airmail Delivery* 5-10 Working Days
Courier Delivery* from 3 Working Days

* All delivery timescales are estimates only. Some delivery services may not be available in your area or for selected products or baskets. Accurate delivery services and prices will be presented on checkout

Returns Information

We want you to shop at Cooksongold with complete confidence. So, if you buy something from us and you're not 100% satisfied or it is faulty, you can return it for up to 180 Days* - just visit our Returns Page and download the appropriate form. Remember - all returns are FREE.

Exclusions apply - see returns page for more details.

 
 

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© 2021 Cookson Precious Metals Ltd. VAT Registration No. GB161 8062 21. Registered in England no. 2775187. Registered Office: 59-83 Vittoria Street, Birmingham, B1 3NZ
Tel: 0345 100 1122 or 0121 200 2120 Fax: 0121 212 6456