Delivery methods We use fast and cost effective methods to ensure efficient and safe delivery of your order. We constantly review our carriers, and our delivery rates to ensure we offer a great delivery service at a competitive price.
All our items are despatched by a network of carriers including amongst others, Royal Mail and DHL.
We will do our best to despatch your order the same day, we are currently despatching 97% of all orders same day.
If you want to track your parcel, please use the tracking reference from your E-despatch notification that has been emailed to you. Please note that our trackable services are Royal Mail Special Delivery, TNT, FedEx and DHL. Parcels that are sent First Class Post and Recorded Delivery cannot be tracked. Should you have any difficulties please call 0345 100 1122 or email Info@Cooksongold.com.
When will my order be despatched? We are now able to offer same day despatch for orders placed up to 6pm GMT. Please note that this will only apply to orders to UK addresses where the selected delivery method is DPD or TNT Next Day by 6pm*. For orders via other delivery options or to addresses outside the UK – we offer same day despatch on orders placed up to 5pm GMT.
*excludes TNT Saturday Service on orders placed between 5pm and 6pm on Fridays. Please note some delivery options may not be available due to the contents, value or weight of the items in your basket.
How we calculate our postage costs The postage charge will vary depending on the weight & value of your goods, our online shopping basket always clearly displays the relevant postage options and postage costs for your basket.
*Please note that these prices are too used as a guide only and may vary due to the weight and value of your parcel.
Do you accept International Orders ? Cooksongold welcomes orders from all over the world, and currently deals with customers in over 50 countries.
International postage prices vary depending on the weight and value of your goods, our online shopping basket always clearly displays the relevant postage options and postage costs for your basket.
If you are looking to order hazardous goods, please note that some carriers will not take these. If you want to purchase hazardous goods, please email your query to email@example.com. We will then be able to advise if this item can be sent to your country.
Any customs or import duties are charged once the order reaches it's destination country and must be paid by the recipient of the order. We have no control over these charges, take no responsibility for them and cannot predict what they may be.
Customers policies vary widely from country to country, it may be passed on to an internal postal service, according to standard delivery procedures
To learn more about our international delivery service click here.
Can I order on-line and collect from our counters ? You can now click & collect from our Birmingham Jewellery Quarter counter or our Hatton Garden Counter.
How do I return items? Please complete the returns form here following the simple procedure.
If you are returning an item and you request for another product, then please be aware that a credit will be raised on the returned product. A new order will then be raised for the new product. If you pay for your orders using a credit or debit card, then we will contact you for payment.
Please contact our sales office to help process your returned goods quickly and efficiently. Click here to e-mail our sales office.
Returned goods will be credited at the price on the date of invoice if returned in their original condition, with a completed returns form
Goods returned for credit that were correctly supplied, or cut to your requirements i.e. sheet, wire, chain, etc, may be subject to a handling charge.
Sorry, but we are unable to cover the cost of return postage except where items are faulty or have been sent in error.
Part orders Our on-line shop will highlight any out of stock items / part orders and provide you with three options. Simply choose one of these options as you checkout. The options are as follows:
* Please be aware that any items left on back order will be subject to an additional postage cost.
Cooksongold Returns Policy At Cookson Gold, we are committed to selling high-quality products that we hope you enjoy using and working with, but we also know that for one reason or another there may be a time where you will need to return or exchange something that you have bought from us. What we recommend you to do initially when receiving your goods is to check them carefully before using them.
Please return any products to: The Returns Department, Cookson Precious Metals, 59 - 83 Vittoria Street, Birmingham, B1 3NZ.
You can download a Returns Form below;
Returned goods will be credited if returned in their original condition, and with a completed Returns Form. For special order items, such as bespoke cut bullion, please see below.
Goods accepted for return will be credited at the price on the date of invoice.
We will only refund return postage for goods not required if returned in less than 30 days. If the prepaid postage option is used and the return is over 30 days, we will deduct the cost from your refund. If you are returning an item due to a fault of ours, we will always refund postage charges but would ask that we choose the postage method.
If you request a refund, this will be normally processed within one working week.
Exchanging an item If you are returning an item within 30 days and would like an exchange, then please be aware that a credit will be raised on the returned item. A new order will then be raised for the new product. If you pay for your orders using a credit or debit card, then we will contact you for payment. If you request an exchange, as the item was received faulty, then this is normally processed within one working week.
Please contact our Sales office on 0345 100 1122 if you require an exchange, alternatively you can clickhere to e-mail our Sales office.
Cancelling an order within 30 days
You may cancel stocked orders by giving us notice of cancellation within 30 days of the date of ordering, for manufactured orders please contact us. Such notice may be given by mail, fax or email (all contact details can be found at the bottom of this page). If you are cancelling because of a problem with the goods, please notify us of the problem at the time of cancellation by calling us on 0345 100 1122.
Special order items
We regret to advise that some special order items including some cut bullion will not be accepted for return. Please call us on 0345 100 1122 to discuss this further.
Item sent incorrectly
If items have been sent incorrectly, please can you contact our customer service team on either
0345 100 1122 or email at firstname.lastname@example.org. We will then advise on the next step to take and endeavour for the correct item to be dispatched the same day you notify us.
Item is faulty or has developed a fault For items that have been received faulty/ developed a fault, in the first instance, please can you contact our customer service team on either 0345 100 1122 or email email@example.com. We will then advise the next steps you need to take. This will depend on the item and when this was purchased as it may have to go back to our supplier for testing.
Return of items more than 30 days old If you want to return items that were bought more than 30 days ago, we may still accept the item but there may be an administrative charge and exclusions do apply, e.g. if the bullion has been cut to some requirements. However, please call our customer service team on 0345 100 1122 or firstname.lastname@example.org
Cookson Precious Metals Ltd,
59-83 Vittoria Street,
Company Registration No. 2775187 (England)
VAT Registration No. GB662 8580 08
Cookson recycled gold has been recycled back via a traceable process into fine gold. The feed material for it comes in the form of scrap from market sectors such as the jewellery, giftware, medical and electronics industries.
When you buy recycled gold from Cookson Precious Metals you're purchasing a 100% recycled gold with none of the associated human or environmental problems that can sometimes be associated with mining. You're also buying gold whose origins will appeal to your customers - in an increasingly eco-aware marketplace.
Product Code: 999 955Catalogue Page: 766
Was : £23.99 Save : £3.59
£20.40 exc. VAT
£24.48 inc. VAT
This compact, entry level butane gas jeweller's torch is designed for small, light soldering jobs in Silver, 9ct or 18ct. The torch produces a yellow flame for gentle warming and the standard blue flame for greater heat. Torch has electronic ignition. The flame can be adjusted with the same hand holding the torch, leaving the other hand free. Maximum temperature 1300°C. Spare Butane Fuel available, order code 999 958. Please note torch is supplied without gas. Always refill and handle the torch in accordance with the included instructions and also any instructions on your butane gas canister. Warranty for 12 months under normal use.
24 Jun 2019 - by Airong
It would be grateful if the return process could be done quicker
24 Jun 2019 - by Susan
Have ordered these before and they work well.
14 Jun 2019 - by Kate
Far far better than my previous one (other brand) Good that there's no trigger to hold to keep the flame alight
28 Mar 2019 - by John
Excellent products and service.
16 Jan 2019 - by Dennis
to see all 6 reviews
11 Feb 2015 - by Cathy Wooler
Great little torch, easy to fill, good starter tool, easily adjusted, stand doesnt interfere, bright flame very gutsy.
49 out of 54 people found this review useful
28 Apr 2014 - by Andrew White
I've owned one of these torches for some time now and it still works great - lighting up first time, every time. Ideal for small manufacturing or repair jobs and attractively priced for a beginner or infrequent user. Highly recommended !
50 out of 84 people found this review useful
28 Apr 2014 - by Clare Sayer
very good i use mine all the time
34 out of 46 people found this review useful
9 Mar 2014 - by SAW
I bought this little torch a couple of years ago and it is very easy to use as a beginner and great for small earrings etc. However, it is not up to heating larger objects such as medium silver bangles and I now need to purchase a more meaty hand torch.
52 out of 73 people found this review useful
15 Aug 2011 - by William Taggart
Really good little torch, can handle medium size pieces up to 3cm copper,silver etc, able to solder hard solder. Good for annealing as well. However 2 little tips. 1 be very careful not to overfill other wise it will spit liquid butane 2 the plastic stopper in the valve control also breaks easily
Cooksongold replies: Thanks for the kind review, the hand torch continues to be a bestseller.
64 out of 91 people found this review useful
Click here to see all 35 reviews
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© 2019 Cookson Precious Metals Ltd. VAT Registration No. GB161 8062 21. Registered in England no. 2775187. Registered Office: 59-83 Vittoria Street, Birmingham, B1 3NZ
Tel: 0345 100 1122 or 0121 200 2120 Fax: 0121 212 6456