Technical Questions

I get a error stating that 'session has timed out' - what does this mean ?

The above message will be displayed if you start a basket and do no add anything to it within three hours.

However don’t panic, your basket will still be saved. Simply log back into the main online shop menu and continue shopping.

Why can't I register ?

If you are not being accepted for registration, carefully check your form and ensure that any field marked 'required' has an entry.

When logging in ensure that your password is typed exactly as you entered it when registering. If you still have problems registering or logging in contact our customer service team on 0345 100 1122 or 0121 200 2120. Alternatively you can email on info@cooksongold.com.

I am an export customer and I can’t register, what do I do ?

If you are not being accepted for registration, carefully check your form and ensure that any field marked 'required' has an entry.

You might experience problems entering the telephone number in the required fields on the application form.

To solve the issue, please enter the telephone number without the dashes and spaces (also ensure the dialing code is included).

If this is not the issue and you are still experiencing problems, please contact our customer service team on +44 121 200 2120.

I am having trouble finding where to enter the VAT number on my account- where do I go ?

You enter the VAT number on the Registration form. Please ensure you enter just the numbers with no spaces.

To add onto an existing account, click on 'your account' and from the following menu select the 'personal details' tab. You will then be able to add the VAT number onto your account.

What about cookies ?

Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain information that identifies you personally but they allow us to collect shopping behaviour data to help us improve your experience on the Cooksongold.com website.

Most browsers automatically accept cookies, but you can usually change your browsers to prevent them. If your cookies are turned off this does not effect any features in cooksongold.com. Read more about our Cookies Policy here.

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© 2014 Cookson Precious Metals Ltd. VAT Registration No. GB161 8062 21. Registered in England no. 2775187. Registered Office: 59-83 Vittoria Street, Birmingham, B1 3NZ
Tel: 0345 100 1122 or 0121 200 2120 Fax: 0121 212 6456