PIcked up a copy at the Jewellery Show. Superb as usual, packed with useful information. Especially like the new range of simplicity shanks and settings and how they are presented - so easy to pick the matching component parts - in silver too!
Lolly J
Since discovering the new website i have found that all of my buying needs for tools, materials and consumables have been met. Not only is the website a pleasure to use the team at Cooksons are friendly and professional to deal with. I've used every supplier in the industry over the years and Cooksons team of staff win hands down. So much so that i am actually making the effort to write this! A++++++++++++++++++
Les Anderson
Cooksons are always my first port of call when looking for quality and value for money products. They always seem to have what I need and delivery is very prompt. I have just trawled through all the items on offer at the moment and am pleased to see lots of new products - I have just made my Christmas wish list!
Kate Cassell
Add your testimonial here

Frequently Asked Questions

Welcome to Cooksongold.com If you would like to learn more about shopping and ordering with Cooksongold.com visit the links below to answers to just some of the most frequently asked questions.

Why do I have to register to access www.cooksongold.com ?
How do I register ?
Why can't I register ?
When I register to use the on-line shop, how long will it take to activate my account ?
Can I see your on-line shop without registering ?
How do I log in ?
I've lost my password - how do I log onto the shop ?
How do I pay using my existing Cookson 'Credit' Account ?
What forms of payment do you accept ?
Is it safe to use my credit or debit card ?
Do you accept international orders ?
How we calculate our postage costs ?
How do I track my parcel?
How long do the various delivery methods take?
How long before a parcel is declared lost in transit?
How do I find the products I want ?
Can I look items I have previously bought ?
Items from my order were out of stock and now they are overdue, what happens now?
How do I return items I no longer want? Who pays for the postage?
How do I return faulty items? Who pays for the postage?
How long does a return take to process?
How do I get my refund?
I have a technical enquiry can you help?
I need a datasheet, where can I get one from?
What about privacy ?
What information do we collect and how do we use use it ?
How does Cooksongold.com protect customer information ?
What about cookies ?
Will cooksongold.com disclose the information it collects to outside parties ?

Why do I have to register to access www.cooksongold.com ?

Registering on our site allows you to fully access our on-line shop, allowing you to view full details of all our products including prices, stock information and place orders on-line.

How do I register ?

Registration is a quick and simple process, which you only need to do once. Simply fill in our registration form, providing your details, and create a 'Sign in name' and 'password'.

Once registered, you will receive an e-mail confirming your sign in name and password. This will allow you to then quickly enter the shop when you return to the site.

If you are not being accepted for registration, carefully check your form, any field marked 'required' must have an entry. When logging in ensure that your password is typed exactly as you enter it when registering - remember it is case sensitive.

If you still have problems registering or logging in contact our customer service team on 0845 100 1122 or email birmingham.sales@cooksongold.com

When I register to use the on-line shop, how long will it take to activate
my account ?

For all new or existing customers wishing to pay by credit or debit card, once you have submitted the completed registration form, the account will automatically be registered. You will receive confirmation of these details shortly afterwards.

For security purposes if you wish to use an existing Cookson credit account, your on-line account will be manually checked and verified within one working day. You will receive confirmation via e-mail once your on-line account is active.

If you are an export customer your account will be manually checked and verified. Within one working day your account will be active; you will receive confirmation of this via e-mail.

Can I see your on-line shop without registering ?

You can browse the on-line shop without registering through the 'anonymous' option. This allows you to view our products but not see prices or stock information. This option can be found by simply clicking the on-line shop option on the home page. Then on the log in page click the anonymous option listed in the new registration box.

How do I log in ?

Click on the log in button and enter your 'sign in name' and password. This quickly allows you to access the shop, see prices and order on-line.

I've lost my password - how do I log onto the shop ?

Lost your password, don't worry simply click here to request your password via e-mail

How do I pay using my existing Cookson 'Credit' Account ?

When registering ensure you complete the 'Existing Cookson Account No' box with your existing number i.e. 001B123456 (found on previous invoices).

To ensure that the goods get charged to your account:

Select the products you are interested in
Go to the check out
Select the payment method as 'Account' or 'Metal Account', this will ensure your order gets charged to your own Cookson account.

What forms of payment do you accept ?

We welcome Visa, MasterCard, Delta, Maestro and Solo cards.*

If you have a Cookson Precious Metals credit account, you can pay using that by selecting 'Account' on the payment option within the shopping basket.

* However please be aware that if you are a first time customer placing a high value order, we will contact you to ask for payment via cleared funds such as bank transfer, this is for security reasons.

Is it safe to use my credit or debit card ?

Shopping at Cooksongold.com is secure. Our secure server encrypts your credit/debit card details. None of our customers has ever reported fraudulent use of or her credit or debit cards as a result of purchases made at Cooksongold.com.

Do you accept international orders ?

Cooksongold.com welcomes orders from all over the world, and currently deals with customers in over 50 countries.

Our delivery methods to International countries include:

Eire International (Irish International Registered Post)
International Registered Post
TNT International
FedEx

International postage prices vary depending on the weight and value of your goods, our online shopping basket always clearly displays the relevant postage options and postage costs for your basket.

If you are looking to order hazardous goods, please note that some carriers will not accept these. If you want to purchase hazardous goods, please email your query to birmingham.sales@cooksongold.com. We will then be able to advise if this item can be sent to your country.

How do I track my parcel?

If you order on CooksonGold, as soon as your order is despatched you will receive an e-Despatch notification to your registered email address, this will include a link to the relevant delivery company website and a tracking number to view the progress of your delivery.

If you do not have access to an email address please call our contact centre on 0845 100 1122 where a member of our team will be glad to track your delivery for you.

Please note Royal Mail 1st Class and recorded deliveries cannot be tracked.

How long do the various delivery methods take?

Royal Mail 1st Class - Aim to be delivered next working day (Monday to Saturday) (not guaranteed next day)
Royal Mail Recorded Delivery - 3-5 working days
Royal Mail Special Delivery - Next working day before 1pm (not guaranteed on Saturdays)
Yodel Next Day 10am - Usually next working day before 10am (not including Saturdays)
Yodel Next Day Midday - Usually next working day before midday (not including Saturdays)
Yodel Next Day 9pm - Usually next working day before 9pm (not including Saturday)
Yodel Hazardous (Any orders with items marked as hazardous) - Usually next working day before 9pm (not including Saturdays)
Yodel Saturday - Saturday before 12pm
TNT Next Day - Next working day before 5pm (not including Saturdays)
TNT Saturday - Saturday before 5pm

Please note some exceptions exist by area i.e. Yodel do not guarantee next day delivery north of Glasgow-Edinburgh

Our current despatch rate is 97% next day delivery, overseas orders are dispatched same day as receipt, but are dependant on courier delivery time, typically 2- 5 days (dependant on region).

Overseas orders are usually dispatched on the date of receipt (with cleared funds), but are dependant on courier delivery time, typically 2- 5 days for Western Europe but very much dependant upon region.

We will do our best to despatch your order the same day, however for guaranteed same day despatch order before 3pm.

How long before a parcel is declared lost in transit?

Royal Mail 1st Class and recorded deliveries are declared lost in transit 15 working days (including Saturdays) after despatch.
DHL, Fedex and TNT will declare as parcel as lost after various depot checks have been carried out (usually 2-5 days).

How we calculate our postage costs ?

The postage charge will vary depending on the weight & value of your goods, our online shopping basket always clearly displays the relevant postage options and postage costs for your basket.

Our postage costs start from the following:*

First class post- start from £2.40
Recorded delivery- start from £3.35
Next day delivery- cheapest starts from £5.25 with Yodel
Hazardous goods- starts from £11

*Please note that these prices are too used as a guide only and may vary due to the weight and value of your parcel.

How do I find the products I want ?

Our powerful search engine makes it very easy to find what you’re looking for.

You can search by category, product name, keywords or product codes. Our search engine will then compile a list of products that matches the criteria you've specified.

Can I look items I have previously bought ?

To view all previous order and baskets, please ensure you are logged in to your account. Once you have logged in, click on the ‘your account’ button. From the next menu select 'previous baskets', you can then click on any one of your orders and baskets to view and even re-order your previous items.

To view previous orders select the 'order history' tab from the 'your account' menu list. Your orders will then be listed in chronological order from most recently ordered.

You can save a basket without ordering it. Once you have added items to your basket, click the link located at the top right hand corner entitled 'save basket'. You can then access this basket the next time you log in.

Items from my order were out of stock and now they are overdue, what happens now?

If an item is out of stock it will be placed on back order and despatched as soon as more stock arrives. You will not be charged for an item until it has been despatched, items sent out on back order will incur a separate delivery charge.

If you wish to cancel an item that is on back order or swap it for an alternative please contact our sales team on 0845 100 1122 who will be able to assist you.

How do I return items I no longer want? Who pays for the postage?

You can return items you no longer want (in their original condition) within 30 days of purchase to the address below :

CPM
F.A.O : Returns Department
59-83 Vittoria Street
Birmingham
B1 3NZ

Include a covering letter stating your account / invoice number, the reason why you are returning i.e. not required and what action you need i.e. credit/refund and we can organise that for you.
If you need to contact us please call us on 0845 100 1122 or via email : birmingham.sales@cooksongold.com

Special order items including some cut bullion will not be accepted for return. Goods accepted for return will be credited at the price on the date of invoice.
If you cancel or return any items within 30 days a full refund will be given including original delivery charges, you will have to pay the cost of sending back the item.

How do I return faulty items? Who pays for the postage?

Please return any faulty items to the address below :

CPM
F.A.O : Returns Department
59-83 Vittoria Street
Birmingham
B1 3NZ

Also include a covering letter stating your account / invoice number, the fault and the required action i.e. credit/refund or replacement.

If you need to contact us please call us on 0845 100 1122 or via email : birmingham.sales@cooksongold.com

Where the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us, we will meet the cost of return but we ask that you allow us to nominate the carrier.

How long does a return take to process?

If you request a refund, this will be normally be processed within 5 days.

If you request an exchange, as the item was received faulty then this is normally processed within 5 days

If you request a new order, then we will process the original goods as a refund and raise a new order for the items requested. We will then call you for payment. Again this will normally be processed within 5 days.

If you have returned an item as it has developed a fault, depending on the item and when this was purchased, it may have to go back to our supplier for testing. You will be advised of the action that needs to be taken when you report the fault to our customer service team on 0845 100 1122 or birmingham.sales@cooksongold.com

How do I get my refund?

Refunds will be credited to the card used or the monthly account when the original order was placed.

I have a technical enquiry can you help?

A large number of technical enquiries are answered on our Knowledgebase, you can check the FAQ page here.

Or even use the search option here.

There is also a glossary which has a wide variety of jewellery terms and definitions for any new starters here.

I need a datasheet, where can I get one from?

Data sheets can be downloaded from our Knowledgebase by searching here.

For example if you need our data sheet for Platinum, just type "platinum datasheet" in the search bar it will bring up the relevant datasheets for you to view or download.

What about privacy ?

At cooksongold.com we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience.

What information do we collect and how do we use use it ?

When you order, we need to know the following information:

Your name, your company name, E-mail address, Delivery address, Credit, debit card or Cookson account number.

This allows us to process and fulfill your orders and to notify you of your order status.

We also ask for your telephone number which enables us to contact you if there are any problems with your order. For some international deliveries this number may be given to our couriers.

When you enter a contest or promotional feature we may ask for your name, address and e-mail address so we can administer the content and notify winners.

We monitor customer traffic patterns and site usage to help us develop the design and layout of the store. We may also use the information we collect to notify you about important functionality changes to the Web site, new services and special offers we think you'll find valuable. If you would rather not receive this information, please e-mail us.

How does Cooksongold.com protect customer information ?

Ordering from Cookson Precious Metals is secure. Our secure server software encrypts all your credit or debit card number details.

What about cookies ?

Cookies are small pieces of information that are stored by your browser on you computer's hard drive. Our cookies do not contain any personally identifying information but they enable us to provide you an improved service. Most browsers automatically accept cookies, but you can usually change your browsers to prevent them.

If your cookies are turned off this does not effect any features in cooksongold.com