Cookie Information

Privacy and Cookies

 

What are Cookies?

Cookies are tiny text files stored on your computer when you visit certain web pages. At Cooksongold.com we use cookies to keep track of what you have in your basket, and to remember you when you return to our site.

To order products on cooksongold.com, you need to have cookies enabled - see the section on ‘Managing cookies’. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled, but see ‘Managing cookies’ for help to turn them on should you need to.

Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing.

We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website. We know you'd expect nothing less from us, and please be assured that we're working on a number of other privacy and cookie-related improvements to the website.

Our Cookies Policy

To make full use of the online shopping and personalised features on cooksongold.com, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from Cooksongold.com, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

Here's a list of the main cookies we use, and what we use them for. You'll find information about 3rd party cookies on the next tab.

Cookie Name Cookie Purpose
jsp SessionID cookie This cookie allows our web servers to respond to your actions on the website such as 'Add to Basket' or browsing the website. The website wouldn’t work for you without it
numberpage cookie This cookie remembers number of products per page on category pages
userCookie / passCookie This is the username and password cookie for the remember me (encrypted) feature when you log in
cpmBasketaCookie / cpmBasketpCookie / cpmBasketnCookie These basket account and number cookie are used to retrieve the basket for an anonymous users
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Cooksongold.com 'share' tools

If you take the opportunity to 'share' Cooksongold.com content with friends through social networks – such as Facebook and Twitter - you may be sent cookies from these websites. We don't control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.

Further information about cookies

http://www.allaboutcookies.org/ (opens in a new window - please note that we can't be responsible for the content of external websites).

Third Party Cookies

When you visit Cooksongold.com you may notice some cookies that aren't related to Cooksongold.com. If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Some of the business partners that may set cookies on Cooksongold.com include:

Partner Name What their cookies are used for
Criteo The Criteo cookie collects data based on which products you have looked at. The data is used to serve advertisements with related products and the products you may be interested in. The ads will be served across a range of sites.
Dotmailer Use an 'open tracking' which tracks email open rates and enables us to gauge interest / engagement levels.
Facebook Connect The Facebook Like button allows you to share our website and other services. Users can express their interest by clicking the like button, and can share content from our website to Facebook.
Google Analytics Google Analytics - site analytics to gather user information to improve the customer experience
Google +1 The +1 button allows you to share our website and other services. Users can express their interest by clicking the +1 button, and can share content from our website to Google+.
Google Adwords Conversion Google uses cookies to serve ads based on your prior visits to Cooksongold.com. Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.
Klick2Contact We have a "Live Chat" function that allows you to chat to a representative from our customer services team. The technology that makes this possible uses cookies, which control the pop up by providing an session ID with a time and date stamp, but no confidential information is stored in them.
Mouseflow MouseFlow does not use third party cookies that share information with other websites. Session information is stored in first party cookies only. MouseFlow does record mouse movements, clicks, keystrokes and navigation of the website. Any personal information typed into the website can be recorded but is not stored by the cookies.
Optimizely Uses first and third party cookies in order to track users across domains and reconcile their actions to an Experiment/Variation on the original domain. The cookies indentify users by a random number and time stamp only, contain non-identifiable information, stores dimension information such as browser, mobile, source type, etc.
PadiAct These cookies enable PadiAct to see if you already receive our marketing emails. If not, it will ask if you would like to receive them and encourage you to sign up.
Peerius Peerius cookies help us show relevant products whilst you're visiting our website. This means we only show you products that you're likely to be interested in. The cookies Peerius uses are named: peerius_ct, peerius_rid, peerius_sess and peerius_user.
Pinterest The Pinterest share button allows you to share our website and other services. Users can express their interest by clicking the Pinterest share button, and can share content from our website to Pinterest.
Triggered Messaging These cookies enable Triggered Messaging software. This software allows us to remind you what products you have left in your basket and what other products you might be interested in based on those you put in your basket.
Twitter Button The Twitter button allows you to share our website and other services. Users can express their interest by clicking the Twitter button, and can share content from our website to Twitter.
Twitter Remarketing This cookie allows Cooksongold to show you advertisements through Twitter based on products that you may be interested in and it may also show an advertisement to follow the page.
Vbulletin (forum) Vbulletin use cookies for their 'remember me' feature and marking posts as read.
YouTube The YouTube video button allows you to share our website and other services. Users can express their interest by clicking the YouTube video button, and can share content from our website to YouTube.
Banner advertising on other websites. This type of advertising is designed to provide you with a selection of products based on what you're viewing on cooksongold.com, which are presented to you by our agency when you visit other selected websites.The adverts may show you relevant products to your browsing history.The technology behind these adverts is based on cookies. Find out more about cookies, and why and how we use them, via the 'What are cookies' tab'.
.

Cooksongold.com 'share' tools

If you take the opportunity to 'share' Cooksongold.com content with friends through social networks – such as Facebook and Twitter - you may be sent cookies from these websites. We don't control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.

Further information about cookies

If you'd like to learn more about cookies in general and how to manage them, visit http://www.allaboutcookies.org/ (opens in a new window - please note that we can't be responsible for the content of external websites).

Managing Cookies

If cookies aren't enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won't be able to add products to your basket and buy them.

To enable cookies

If you're not sure of the type and version of web browser you use to access the Internet:

For PCs: click on 'Help' at the top of your browser window and select the 'About' option
For Macs: with the browser window open, click on the Apple menu and select the 'About' option

How to check cookies are enabled for PCs

Chrome

Google Chrome

  1. Click on 'Tools' at the top of your browser window and select Options
  2. Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button
  3. Now select 'Allow local data to be set'
IE

Microsoft Internet Explorer 6.0, 7.0, 8.0

  1. Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab
  2. Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
  3. Settings above Medium will disable cookies
Mozilla

Mozilla Firefox

  1. Click on 'Tools' at the top of your browser window and select Options
  2. Then select the Privacy icon
  3. Click on Cookies, then select 'allow sites to set cookies'
Safari

Safari

  1. Click on the Cog icon at the top of your browser window and select the 'Preferences' option
  2. Click on 'Security', check the option that says 'Block third-party and advertising cookies'
  3. Click 'Save'

How to check cookies are enabled for Macs

IE

Microsoft Internet Explorer 5.0 on OSX

  1. Click on 'Explorer' at the top of your browser window and select 'Preferences' options
  2. Scroll down until you see 'Cookies' under Receiving Files
  3. Select the 'Never Ask' option
Safari

Safari on OSX

  1. Click on 'Safari' at the top of your browser window and select the 'Preferences' option
  2. Click on 'Security' then 'Accept cookies'
  3. Select the 'Only from site you navigate to'
Netscape

Mozilla and Netscape on OSX

  1. Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option
  2. Scroll down until you see cookies under 'Privacy & Security'
  3. Select 'Enable cookies for the originating web site only'
Opera

Opera

  1. Click on 'Menu' at the top of your browser window and select 'Settings'
  2. Then select 'Preferences', select the 'Advanced' tab
  3. Then select 'Accept cookies' option
.

 

All other browsers

Please consult your documentation or online help files.

Third-party cookies

When you visit Cooksongold.com you may notice some cookies that are not related to Cooksongold.com. When you visit a page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Further information about cookies

If you'd like to learn more about cookies in general and how to manage them, visit http://www.allaboutcookies.org/ (opens in a new window - please note that we can't be responsible for the content of external websites).

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© 2014 Cookson Precious Metals Ltd. VAT Registration No. GB161 8062 21. Registered in England no. 2775187. Registered Office: 59-83 Vittoria Street, Birmingham, B1 3NZ
Tel: 0345 100 1122 or 0121 200 2120 Fax: 0121 212 6456