How do I find products?

Within the on-line shop you can find products a number of different ways:

1. By Category
   Products are arranged into categories (e.g. findings, tools), which you can look through by either clicking on the left hand menu, or using the drop down menu located at the top right of the page.
2. Using 'Narrow your search' (located in the right hand bar in the on-line shop)
   To specify exactly what products you are looking for use the ´arrow your search´option, allowing you to choose a product category e.g. findings, then select from a range of drop down menus selecting carat e.g. 9ct, style e.g. beads, and then further options such as size.
3. Product search
   An alternative to this is to simply type the name of the item you are looking for into the product search box.
4. Product Code
   Already know the product code of the item? Simply enter the product code to go direct to the product you are looking for.
5. Last 10 items viewed
   The last ten items you viewed are listed in the left hand menu.
6. Your Top 10 items
   If you have already shopped with www.cooksongold.com before, your top 10 items are display in the right hand menu.
7. Sorting your results
   Once you have selected your product you can then sort the results by selecting the ´rder by´drop down box (located just above the products). Sort your results by most popular products, product code, highest price, and lowest price.
8. Number of product per page
   At the bottom of the product list you can select how many products can be viewed per page 10, 25, or 50.

How do I add items to my basket?

You can add product to basket direct from your 'search result' by simply typing the quantity, and clicking the green tick button.

Or alternatively click on the product description to reach the product detail screen, simply enter the quantity / dimensions, click update and then add to basket.

How do I see the price for bullion (such as sheet, wire, etc) products ?

You need to click on the product description to reach the product detail screen. There you will need to enter the dimensions of your product.

For example: silver 1mm sheet enter the width and length. To change the type of measurements click on the arrow button and select from one of the following options: mm, cm, mt, in and ft. Once you have clicked on the update button, you will see the weight of the product and the item value.

This process will also apply to wire, tube, casting grain (where you have to add the weight) and loose chain.

How do I return items?

Please return products to : The Returns Department, Cookson Precious Metals, 59 - 83 Vittoria Street, Birmingham, B1 3NZ

Please contact our sales office to help process your returned goods quickly and efficiently. Click here to e-mail our sales office.

Returned goods will be credited if returned in their original condition, with the original invoice.

Goods accepted for return will be credited at the price on the date of invoice.

Goods returned for credit that were correctly supplied, will be subject to a handling charge.

Sorry, but we are unable to cover the cost of return postage except where items are faulty or have been sent in error.

How can I re-order a previous basket?

When you are logged into your account, the current basket will have any items you have added previously. You can then carry on adding items to this basket or ordering via checkout.

If you want to start a new basket, please click on the 'your account' tab. From the following menu select 'start a new basket'. This will save any items currently in your basket and start a brand new basket.

If you want to order/ re-order from any previous baskets, from the menu on 'your account', select 'previous baskets'. From the next menu, you will be able to view all previous baskets, simply select on any of your previous baskets to re-order.

Please note the prices in the basket will be updated to include the current metal price.

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