How do I find products?
- Within the on-line shop you can find products a number of different ways:
By Category
Products are arranged into categories (e.g. findings, tools), which you can look through by either clicking on the left hand menu, or using the drop down menu located at the top right of the page.
Using 'Narrow your search' (located in the right hand bar in the on-line shop)
To specify exactly what products you are looking for use the ‘narrow your search’ option, allowing you to choose a product category e.g. findings, then select from a range of drop down menus selecting carat e.g. 9ct, style e.g. beads, and then further options such as size.
Product search
An alternative to this is to simply type the name of the item you are looking for into the product search box.
Product Code
Already know the product code of the item?
Simply enter the product code to go direct to the product you are looking for.
Last 10 items viewed
The last ten items you viewed are listed in the left hand menu.
Your Top 10 items
If you have already shopped with www.cooksongold.com before, your top 10 items are display in the right hand menu.
Sorting your results
Once you have selected your product you can then sort the results by selecting the ‘order by’ drop down box (located just above the products). Sort your results by most popular products, product code, highest price, and lowest price.
Number of product per page
At the bottom of the product list you can select how many products can be viewed per page 10, 25, or 50.
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How do I add items to my basket?
- You can add product to basket direct from your 'search result' by simply typing the quantity, and clicking the green tick button.
- Or alternatively click on the product description to reach the product detail screen, simply enter the quantity / dimensions, click update and then add to basket.
How do I return items?
- Please return products to : The Returns Department, Cookson Precious Metals, 59 - 83 Vittoria Street, Birmingham, B1 3NZ
- Please contact our sales office to help process your returned goods quickly and efficiently. Click here to e-mail our sales office.
- Returned goods will be credited if returned in their original condition, with the original invoice.
- Goods accepted for return will be credited at the price on the date of invoice.
- Goods returned for credit that were correctly supplied, will be subject to a handling charge.
- Sorry, but we are unable to cover the cost of return postage except where items are faulty or have been sent in error.
How can I re-order a previous basket?
- On the first page of the on-line shop it asks you to either create a new basket, or amend / copy and existing basket.
- Simply click any one of your old orders / baskets, to re-order.
- Please note the prices in the basket will be updated to include the current metal price.
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