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Returns

How do I return items?
  • Please return products to : The Returns Department, Cookson Precious Metals, 59 - 83 Vittoria Street, Birmingham, B1 3NZ
  • Please contact our sales office to help process your returned goods quickly and efficiently. Click here to e-mail our sales office.
  • Returned goods will be credited if returned in their original condition, with the original invoice.
  • Goods accepted for return will be credited at the price on the date of invoice.
  • Goods returned for credit that were correctly supplied, will be subject to a handling charge.
  • Sorry, but we are unable to cover the cost of return postage except where items are faulty or have been sent in error.

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