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Returns

How do I return items?

Please return products to : The Returns Department, Cookson Precious Metals, 59 - 83 Vittoria Street, Birmingham, B1 3NZ
Please contact our sales office to help process your returned goods quickly and efficiently. Click here to e-mail our sales office.
Returned goods will be credited if returned in their original condition, with the original invoice.
Goods accepted for return will be credited at the price on the date of invoice.
Goods returned for credit that were correctly supplied, will be subject to a handling charge.
Sorry, but we are unable to cover the cost of return postage except where items are faulty or have been sent in error.