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Delivery

Delivery methods

We use fast and cost effective methods to ensure efficient and safe delivery of your order. We constantly review our carriers, and our delivery rates to ensure we offer a great delivery service at a competitive price.
All our items are despatched by a network of carriers including Royal Mail, Secure Mail, TNT & Fed Ex.
Our current despatch rate is 97% next day delivery, overseas orders are dispatched same day as receipt, but are dependant on courier delivery time, typically 2- 5 days (dependant on region).
We will do our best to despatch your order the same day, however for guaranteed same day despatch order before 3.00pm for guaranteed same day despatch.

How we calculate our postage costs

The postage charge will varying depending on the weight & value of your goods, our online shopping basket always clearly displays the relevant postage options and postage costs for your basket.

Can I order on-line and collect from our counters ?

You can now click & collect from our Birmingham Jewellery Quarter counter or our Hatton Garden Counter.
As you checkout simply select COLLECT in the delivery method box.
On subsequent screens you will be asked to select a which counter and a pick up time.

How do I return items?

Please return products to : The Returns Department, Cookson Precious Metals, 59 - 83 Vittoria Street, Birmingham, B1 3NZ
Please contact our sales office to help process your returned goods quickly and efficiently. Click here to e-mail our sales office.
Returned goods will be credited if returned in their original condition, with the original invoice.
Goods accepted for return will be credited at the price on the date of invoice.
Goods returned for credit that were correctly supplied, will be subject to a handling charge.
Sorry, but we are unable to cover the cost of return postage except where items are faulty or have been sent in error.

Part orders

Our on-line shop will highlight any out of stock items / part orders and provide you with three options, simply choose one of the options as you checkout. The options are :
1. I want my items quickly, please deliver available all stock items now, and send remainder when available at additional cost.
2. Please group my items together and deliver all items on a nominate date (when all items are in stock)
3. Deliver all available stock, but forget about the balance/out of stock items.