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cooksongold
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welcome to the widest choice of precious metals on-line direct to the jewellery trade

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Delivery

Delivery methods
  • We use fast and cost effective methods to ensure efficient and safe delivery of your order. We constantly review our carriers, and our delivery rates to ensure we offer a great delivery service at a competitive price.
  • All our items are despatched by a network of carriers including Royal Mail, Secure Mail, TNT & Fed Ex.
  • Our current despatch rate is 97% next day delivery, overseas orders are dispatched same day as receipt, but are dependant on courier delivery time, typically 2- 5 days (dependant on region).
  • We will do our best to despatch your order the same day, however for guaranteed same day despatch use our new 'Early Bird Service'. Order before 11.30am (GMT) for guaranteed same day despatch.
How we calculate our postage costs
  • The postage charge will varying depending on the weight & value of your goods, our online shopping basket always clearly displays the relevant postage options and postage costs for your basket.
Can I order on-line and collect from our counters ?
  • We currently do not offer the facility to order on-line and collect from our trade counters.
  • If you wish to 'call & collect' phone : 0845 100 1122
How do I return items?
  • Please return products to : The Returns Department, Cookson Precious Metals, 59 –83 Vittoria Street, Birmingham, B1 3NZ
  • Please contact our sales office to help process your returned goods quickly and efficiently. Click here to e-mail our sales office.
  • Returned goods will be credited if returned in their original condition, with the original invoice.
  • Goods accepted for return will be credited at the price on the date of invoice.
  • Goods returned for credit that were correctly supplied, will be subject to a handling charge.
  • Sorry, but we are unable to cover the cost of return postage except where items are faulty or have been sent in error.
Part orders
  • Our on-line shop will highlight any part orders and provides you with three options :
    1. Part deliver available stock items and send remainder when available. Please note the only part orders that will be subject to a 2nd carriage charge will be those under £10.
    2. Deliver all stock items on a specific date (when all items are in stock)
    3. Reduce Quantity to Stock Level held, or remove the item if there is no stock.
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