Delivery methods We use fast and cost effective methods to ensure efficient and safe delivery of your order. We constantly review our carriers, and our delivery rates to ensure we offer a great delivery service at a competitive price.
All our items are despatched by a network of carriers including amongst others, Royal Mail and DHL.
We will do our best to despatch your order the same day, we are currently despatching 97% of all orders same day.
If you want to track your parcel, please use the tracking reference from your E-despatch notification that has been emailed to you. Please note that our trackable services are Royal Mail Special Delivery, TNT, FedEx and DHL. Parcels that are sent First Class Post and Recorded Delivery cannot be tracked. Should you have any difficulties please call 0845 100 1122 or email Info@Cooksongold.com.
How we calculate our postage costs The postage charge will vary depending on the weight & value of your goods, our online shopping basket always clearly displays the relevant postage options and postage costs for your basket.
*Please note that these prices are too used as a guide only and may vary due to the weight and value of your parcel.
Do you accept International Orders ? Cooksongold welcomes orders from all over the world, and currently deals with customers in over 50 countries.
International postage prices vary depending on the weight and value of your goods, our online shopping basket always clearly displays the relevant postage options and postage costs for your basket.
If you are looking to order hazardous goods, please note that some carriers will not take these. If you want to purchase hazardous goods, please email your query to email@example.com. We will then be able to advise if this item can be sent to your country.
Any customs or import duties are charged once the order reaches it's destination country and must be paid by the recipient of the order. We have no control over these charges, take no responsibility for them and cannot predict what they may be.
Customers policies vary widely from country to country, it may be passed on to an internal postal service, according to standard delivery procedures
To learn more about our international delivery service click here.
Can I order on-line and collect from our counters ? You can now click & collect from our Birmingham Jewellery Quarter counter or our Hatton Garden Counter.
How do I return items? Please complete the returns form here following the simple procedure.
If you are returning an item and you request for another product, then please be aware that a credit will be raised on the returned product. A new order will then be raised for the new product. If you pay for your orders using a credit or debit card, then we will contact you for payment.
Please contact our sales office to help process your returned goods quickly and efficiently. Click here to e-mail our sales office.
Returned goods will be credited at the price on the date of invoice if returned in their original condition, with a completed returns form
Goods returned for credit that were correctly supplied, or cut to your requirements i.e. sheet, wire, chain, etc, may be subject to a handling charge.
Sorry, but we are unable to cover the cost of return postage except where items are faulty or have been sent in error.
Part orders Our on-line shop will highlight any out of stock items / part orders and provide you with three options. Simply choose one of these options as you checkout. The options are as follows:
* Please be aware that any items left on back order will be subject to an additional postage cost.
Cooksongold Returns Policy At Cookson Gold, we are committed to selling high-quality products that we hope you enjoy using and working with, but we also know that for one reason or another there may be a time where you will need to return or exchange something that you have bought from us. What we recommend you to do initially when receiving your goods is to check them carefully before using them.
Please return any products to: The Returns Department, Cookson Precious Metals, 59 - 83 Vittoria Street, Birmingham, B1 3NZ.
You can download a Returns Form below;
Returned goods will be credited if returned in their original condition, and with a completed Returns Form. For special order items, such as bespoke cut bullion, please see below.
Goods accepted for return will be credited at the price on the date of invoice.
We will only refund return postage for goods not required if returned in less than 30 days. If the prepaid postage option is used and the return is over 30 days, we will deduct the cost from your refund. If you are returning an item due to a fault of ours, we will always refund postage charges but would ask that we choose the postage method.
If you request a refund, this will be normally processed within one working week.
Exchanging an item If you are returning an item within 30 days and would like an exchange, then please be aware that a credit will be raised on the returned item. A new order will then be raised for the new product. If you pay for your orders using a credit or debit card, then we will contact you for payment. If you request an exchange, as the item was received faulty, then this is normally processed within one working week.
Please contact our Sales office on 0845 100 1122 if you require an exchange, alternatively you can clickhere to e-mail our Sales office.
Cancelling an order within 30 days
You may cancel stocked orders by giving us notice of cancellation within 30 days of the date of ordering, for manufactured orders please contact us. Such notice may be given by mail, fax or email (all contact details can be found at the bottom of this page). If you are cancelling because of a problem with the goods, please notify us of the problem at the time of cancellation by calling us on 0845 100 1122.
Special order items
We regret to advise that some special order items including some cut bullion will not be accepted for return. Please call us on 0845 100 1122 to discuss this further.
Item sent incorrectly
If items have been sent incorrectly, please can you contact our customer service team on either
0845 100 1122 or email at firstname.lastname@example.org. We will then advise on the next step to take and endeavour for the correct item to be dispatched the same day you notify us.
Item is faulty or has developed a fault For items that have been received faulty/ developed a fault, in the first instance, please can you contact our customer service team on either 0845 100 1122 or email email@example.com. We will then advise the next steps you need to take. This will depend on the item and when this was purchased as it may have to go back to our supplier for testing.
Return of items more than 30 days old If you want to return items that were bought more than 30 days ago, we may still accept the item but there may be an administrative charge and exclusions do apply, e.g. if the bullion has been cut to some requirements. However, please call our customer service team on 0845 100 1122 or firstname.lastname@example.org
Cookson Precious Metals Ltd,
59-83 Vittoria Street,
Company Registration No. 2775187 (England)
VAT Registration No. GB662 8580 08
Ecogold is recycled gold that has been recycled back via a traceable process into fine gold. The feed material for Ecogold comes in the form of scrap from market sectors such as the jewellery, giftware, medical and electronics industries.
When you buy Ecogold from Cookson Precious Metals you're purchasing a 100% recycled gold with none of the associated human or environmental problems that can sometimes be associated with mining. You're also buying gold whose origins will appeal to your customers - in an increasingly eco-aware marketplace.
Visit www.cookson-ecogold.com to find out more about Ecogold.
Product Code: WVT S00Catalogue Page: 235
The classic pendant chain, perfect for use with pendants. Link size (Width x Length): 3mm x 3.5mm.
14 Nov 2014 - by Annie Morley
An ideal chain for a delicate necklet. Heavy and strong enough to be practical, yet looks dainty and delicat on.
24 out of 24 people found this review useful
29 Apr 2014 - by Ben sian Williamson
I use this chain for my bigger pendants and it's great for making extenders on silver bracelets.
30 out of 30 people found this review useful
13 Sep 2012 - by Lorraine Yates
This is a lovely chain when used with a medium sized pendant 3cm +. It is robust and withstands heat well during soldering without the need for thermo-protection but still manages to look and feel delicate.
32 out of 32 people found this review useful
17 Jul 2012 - by Fiona Bosley
This is a lovely chain of a high quality Its very strong and versatile. Great product
26 out of 26 people found this review useful
20 Feb 2011 - by Megan Arnold
Really well made and strong, good for a basis with other design elements. Other trace chain falls apart when heated gently, this doesnt
36 out of 36 people found this review useful
Click here to see all 9 reviews
You can email us with your questions and feedback. We really appreciate your comments, why not tell us what you think of our products or how we can make your on-line shopping experience even better.
Facebook comments & reviews
Don't have a facebook account? Post on our own jewellery making forum instead
Sign up for news, offers and competitions
© 2014 Cookson Precious Metals Ltd. VAT Registration No. GB161 8062 21. Registered in England no. 2775187. Registered Office: 59-83 Vittoria Street, Birmingham, B1 3NZ
Tel: 0845 100 1122 or 0121 200 2120 Fax: 0121 212 6456