Whether you’re investing in new equipment, sharpening your jewellery-making skills, or need expert support in your workshop — our technicians Scott and Abby are here to help.
With decades of experience and hands-on knowledge across tools, techniques, and training, you’re in excellent hands.
Scott:
Scott is one of Cooksongold’s senior jewellery technicians and training specialists.
Scott began his journey more than 20 years ago as an apprentice diamond setter in Birmingham’s historic Jewellery Quarter. His bench skills quickly evolved into specialist expertise in diamond-set wedding rings, torch and laser repairs, and finishing castings in gold, silver, platinum and palladium.
After over a decade of hands-on work, Scott brought his in-depth knowledge to Cooksongold, where he now supports jewellers across the UK with product demos, equipment training, and servicing.
He has expertise in the Magic E7 engraving machine, Orotig laser welders, PUK welding systems and much more. Scott doesn’t just show you how to use the tools. He explains how to get the best results and what to watch out for.
One customer said:
“Scott didn’t just explain what to do — he showed us what not to do, too. His experience gave us real confidence.”
Scott supports a wide range of tools and techniques — including rolling mills, micro motors, electroplating, and engraving — offering guidance both in person and online. He’s even travelled to Galway, Ireland, to provide face-to-face support.
Abby:
Abby is a key member of our technical team with a solid background in both making and mentoring.
She has more than nine years of experience in the jewellery industry, including running her own business and working in luxury jewellery sales. With a BA Hons in Jewellery Design and an HND in Jewellery and Silversmithing, Abby brings strong academic and practical credentials to the team.
Her technical knowledge is matched by her enthusiasm for helping makers feel confident and capable. Whether it’s a product demo in-store, over video call or out at an event, Abby helps customers get the most out of their equipment like the Magic S7, Orotig laser welders, Foredom pendant motors or Lampert systems.
With a decade of customer service under her belt, every session with Abby is friendly, hands-on and focused on your needs. Her background in customer service makes every interaction feel approachable and easy, and she’s regularly praised for her supportive attitude and clear communication.
Based in Birmingham, Abby is available for both in-store and online demonstrations and works closely with customers to make sure they get the most out of their setup.
Need Support – Scott and Abby Are Here to Help
Our technical team is ready to help you get the most from your tools — with personalised demos, expert advice, servicing and tailored training.
Visit cooksongold.com to book a demonstration, request training or contact the team.
Or give us a call, drop by our Birmingham or London stores or email info@cooksongold.com — we’re always happy to help.
Sian Brown
Sian has been hand making her award winning jewellery in the West Midlands for over 12 years. Sian spent 10 years in Birmingham’s historic Jewellery Quarter before relocating to a quiet Worcestershire village.