While I'm on the subject of customer service:

When you have sent the wrong item out to a customer, it is *your* responsibility to make good on that. The last time that happened to me, I had to repackage and post the item back to you - complete with a letter complaining about the process. Until it had been received by you, you wouldn't countenance sending what was actually ordered.

The correct item was eventually supplied - along with my letter, crumpled and stuffed into the envelope with it. No acknowledgement, nothing.

Oh yes - and you still owe me the postage.