I have just about had it !!!!!

[amazingbabe]

Anytime i receive a freepost code from cooks it never never works, at the moment i have 2, one that everbody that goes on to the site can have and another one which i received through personal email, i am so so sick of this!!!!! Can admin please explain this Yes i am cross.........

[diamond star]

Hello i know this wont help you but my experience of ordering from cooksons is just as bad only i never received my item and had paid for it. i was told that i had to prove i had paid by credit card and write to them with the evidence. even though it was done and ordered in the cooksons shop by the staff. Over a year later i have given up with ever getting my item from them. I wouldnt order anything from there website as i was angry that they couldnt check to see that an order was placed with them by them for it.

[MuranoSilver]

Hi Gayle
I know it doesn't help but maybe it's the Ireland address
think they're UK only...(runs to hide,sorry )

[amazingbabe]

Hi Gayle
I know it doesn't help but maybe it's the Ireland address
think they're UK only...(runs to hide,sorry )

I received my code through personal email, i do not hide the fact that i am from Ireland, at one stage last year when everyone received free postage, i complaining (nicely) and apike sent me a special code just for me and guess what yes you got it in on "it did'nt work"....

[amazingbabe]

Hello i know this wont help you but my experience of ordering from cooksons is just as bad only i never received my item and had paid for it. i was told that i had to prove i had paid by credit card and write to them with the evidence. even though it was done and ordered in the cooksons shop by the staff. Over a year later i have given up with ever getting my item from them. I wouldnt order anything from there website as i was angry that they couldnt check to see that an order was placed with them by them for it.

I will not order this basket if this is not resolved as i am sick of it !!!!

[MuranoSilver]

That was nice of him (to give you a code) why not give him a call?
I know they can look at your basket on screen & then they
can probably over-ride the postage on the system manually
Nic xx

[apike]

Hi Gayle,
Apologies for not having got back to you sooner! Our freepost offers only apply to our UK customers, however as a little token we have just refunded your last 2 x P&P charges, and if you check your PM account on the forum, you will find some additional gifts as a small appology.

Thanks for bearing with us and look forward to your future online custom.

Adam

[apike]

Hi Diamond star,
Sorry to hear of your negative experience of dealing with ourselves. We'd love to try and resolve your problem. My colleague has taken control of this issue and is in the process of contacting you this afternoon.

Thank you in advance for bearing with us.

Adam

[lorraineflee]

They are good guys really!


Lorraine

[amazingbabe]

Hi Gayle,
Apologies for not having got back to you sooner! Our freepost offers only apply to our UK customers, however as a little token we have just refunded your last 2 x P&P charges, and if you check your PM account on the forum, you will find some additional gifts as a small appology.

Thanks for bearing with us and look forward to your future online custom.

Adam

All i can say is thank you very very much for your kind token, I am a very happy bunny now .... Apology accepted and i hope it will be a pleasure doing business with you guys from now on...