Important Update on our stores - January update

London Store 

Following the latest government guidance, we have made some changes to our London store.

We will re-open the London store on the 5th January for order & collect only. You can order & collect after two hours. We will be closed for in-store purchasing and scrap purchasing.

We have also changed our store opening hours to 10am - 4pm.

Birmingham Store 

Following the latest government guidance, we have made some changes to our Birmingham store.

We will re-open the Birmingham store on the 5th January for order & collect only. You can order & collect after two hours. We will be closed for in-store purchasing and scrap purchasing.

The opening hours remains the same. 

Important Order and Collect Information

• From 5th January both of our stores will only be open for order &collect.

• Order & collect is available after two hours from both our stores.

• Please note when collecting your order we will be unable to add to, or change items on your orders.


How will Order & Collect Work? 

• When your order is ready to collect, come to the store and join the collection line outside the store. 

• Bring confirmation of your order when you come to collect.

• Payment via card and contactless where possible.

 Order & Collect Safely

• Please remember to bring a face covering with you and wear it at all times.

• When collecting your order, please respect social distancing and keep a 2m distance when queuing. 

• Please bear with us when you come to collect your order as waiting times may increase whilst we stick to safety guidelines.

We would like to take this opportunity to thank you for your understanding and continued support during these unprecedented times.

Scrap Update

Following the latest government guidance our walk-in scrap purchasing facility will not be accepted in our Birmingham & London store from 5th January.

Alongside coming into our stores, you can continue to post any scrab jobs to us as normal. Click here to learn more

General Information

If you have any questions, our contact centre staff are ready to help you get the answers you need on 0345 100 1122 or email us at info@cooksongold.com

Information provided in the statement reflects the current Coronavirus position. Any changes will be reflected in this statement.

Date: 5th January 2020