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Thread: Dual Pricing

  1. #1
    Join Date
    Feb 2017
    Location
    Kent
    Posts
    16

    Angry Dual Pricing

    Today I was looking to purchase 2 new ultrasonics on the Cookson site.

    I saw the model I wanted for 468 each, so decided to purchase, but realised I wasn't logged in. Upon logging in the price then jumped to 500.

    I phoned to check this pricing and was told that there is a dual pricing with account customers paying more

    Was anyone else aware of this? I wonder how much I have overpaid over the years.

  2. #2
    Join Date
    Mar 2011
    Location
    Manchester UK
    Posts
    713

    Default

    Was the first price including Vat ?

  3. #3
    Join Date
    Sep 2014
    Posts
    2,068

    Default

    I would imagine Josef is correct, it certainly isn't a different price for me other than where VAT is included.

  4. #4
    Join Date
    Dec 2009
    Location
    Central London
    Posts
    7,791

    Default

    I have just done the exercise and the price remains the same after logging on. I can only presume that this is a premature April 1st joke. Dennis.

  5. #5
    Join Date
    Jul 2009
    Location
    Romsey
    Posts
    4,885

    Default

    Does sound a bit weird and would need someone from Cooksons to elaborate.
    468 inc VAT is 561.60...

  6. #6
    Join Date
    Feb 2017
    Location
    Kent
    Posts
    16

    Default

    Logged out price 468

    Logged in price 500

    Click image for larger version. 

Name:	Logged-out.jpg 
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ID:	9966Click image for larger version. 

Name:	Logged-in.jpg 
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Size:	20.6 KB 
ID:	9967

  7. #7
    Join Date
    Feb 2017
    Location
    Kent
    Posts
    16

    Default

    And using the discount for being a gold member at the Guild of Jewellery Designers I ended up paying 397

    Would like Cookson to explain though why as an account customer they are charging me more?

  8. #8
    Join Date
    Aug 2010
    Location
    England
    Posts
    1,888

    Default

    I checked it also, for this model;Elma Ultrasonic S30h 2.75l
    Logged out price= 468 + vat
    Logged in price= 500.76 + vat

    That is not good service!

    James

  9. #9
    Join Date
    Feb 2017
    Location
    Kent
    Posts
    16

    Default

    The 9.5 litre Elma ultrasonic is 988 logged out and 1057 logged in.

    I am seeing this across a lot of products on my account. And Cookson are telling me that as an account customer I pay more than if I paid on Credit/Debit Card.

    For those of you above who see no change, do you pay by card, or on account?

  10. #10
    Join Date
    Aug 2016
    Posts
    71

    Default

    When you say account customer do you mean you buy the items and then get invoiced for them and maybe have 30 days credit? Or do you just mean a login/out account? I've just looked and the price for the Elma ultrasonic was 988 whether I'm logged in or not.

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