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Thread: Dual Pricing

  1. #11
    Join Date
    Dec 2009
    Location
    Central London
    Posts
    7,807

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    Well, following my post at 4.15 this morning, I have just repeated the exercise, just short of payment, as I I did not want them charging me.

    I do not have an account, but usually log on and pay by card. Below is a snip of where I got to and normally a card fee
    follows. Dennis.
    Attached Thumbnails Attached Thumbnails Capture signed in.jpg  

  2. #12
    Join Date
    Aug 2016
    Posts
    71

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    ...and 468 excl VAT for the 2.75l, logged in or out

  3. #13
    Join Date
    Feb 2017
    Location
    Kent
    Posts
    16

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    Quote Originally Posted by angmc View Post
    When you say account customer do you mean you buy the items and then get invoiced for them and maybe have 30 days credit? Or do you just mean a login/out account? I've just looked and the price for the Elma ultrasonic was 988 whether I'm logged in or not.
    Yes on 30 day account.

    So it would appear they charge you extra for having an account. No other supplier does this.

    If this is a business decision that Cookson have made, it should at the very least be transparent to give us a choice.

  4. #14
    Join Date
    Aug 2016
    Posts
    71

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    It does seem very odd. What's the point in having account in that case. Certainly not worth the 30 day credit period when you compare the prices.

  5. #15
    Join Date
    Feb 2011
    Location
    Scotland
    Posts
    2,692

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    It seems contrary to any other business where you are more likely to get discount if you are an account holder

  6. #16
    Join Date
    Aug 2010
    Location
    England
    Posts
    1,888

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    I think it may be a problem with their website. When I just looked at prices before I got the different pricing when logged in and not. I tried again, logged in and still got the price of 500.76+vat for that ultrasonic quoted, but this time when I added it to my basket for possible purchase, then the price reduced to 468+vat, with no explanation as to why the price changed. I also noticed that when logged in, I get cheaper quoted Kilo prices for silver sheet than when not logged in.

    James

  7. #17
    Join Date
    Sep 2014
    Posts
    2,068

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    How odd!

    I pay by card on ordering so no credit account.
    Im still getting the same prices whether logged in or not.
    definitely need an answer from Cooksons on this one.

  8. #18
    Join Date
    Feb 2017
    Location
    Kent
    Posts
    16

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    Yesterday when I phoned though, after giving my account number they did quote me 500.76 so they were going to charge me the higher price.

    Instead I paid by card, used my GOJD discount and paid 397 +vat

  9. #19
    Join Date
    Nov 2012
    Posts
    177

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    Quote Originally Posted by enigma View Post
    How odd!

    I pay by card on ordering so no credit account.
    Im still getting the same prices whether logged in or not.
    definitely need an answer from Cooksons on this one.
    Same here.I assumed that there was a joe public price and a trade price for business buyers.

  10. #20
    Join Date
    Aug 2009
    Location
    Staffordshire
    Posts
    1,727

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    I enquired about this some time ago......there are levels of pricing, from 1-4 if I remember correctly, (1 being joe public price to 4 being ACJ discount price, I think GOJD as well now), then there is also a credit account, for which you get charged a premium for the 'credit'.....often referred to as a 'trade account', which was not at all what I was expecting

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