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  1. 25-07-2016, 02:01 PM #1
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    theresa
    theresa is offline Senior Member
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    Default Faulty goods

    I bought some new style all in one earrings from Cookies NVK 017, and added pearls to them. When my customer opened the box one of the ear posts had snapped in two. I have never experienced this before. I sent a photo to Cookies and they are replacing them as I would expect. But... I am out of pocket £9.50 on postage and they say they are 'not liable for personal loss' which is fine, but I would have thought a goodwill gesture was in order.
    What's your opinion?
    They have just offered me 10% off my next order......
    Last edited by theresa; 25-07-2016 at 03:59 PM. Reason: update
    www.JewelleryStudio.etsy.com
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