Hi!,
I have just made a custom wide band ring for a customer, who paid in full....The ring was made according to her requirements and size (a size bigger than her regular ring size). Unfortunately the ring is too small for her...despite me resizing it a half size bigger a second time round. It can't be made any bigger. She is a lovely first time customer....and has opted to have a set of stacking rings made instead...sending me back the first ring. I have quoted her an extremely reduced price for the second ring which takes into account materials hallmarking and refund of a percentage of previous ring. However she has said that it is a bit more than what she was expecting. I feel bad for her because she absolutely loved the first ring. I'm wondering what is the usual acceptable course of action in cases like this? It's never happened before so I'm a bit lost!!! Any help greatly appreciated! !