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Thread: Cutting charge (again)

  1. #1
    Join Date
    Jul 2009
    Location
    cotswolds
    Posts
    3,207

    Default Cutting charge (again)

    I buy tube. Regularly. Sometimes quite a lot of tube - and usually more than 30cm at a time.

    Cookson Gold sell tube. But only in a maximum 30cm length.

    Here's the problem.

    If I want to buy 20cm of tube, I can do so and there is no cutting charge - despite a cut being made.

    However, if I want 60cm of tube I have two choices. I can ask for 60cm, and then I get an email telling me it has to come in two 30cm lengths - I say 'fine', and a cutting charge is applied. My order is delayed because of this correspondence.

    Alternatively, I can order two 30cm lengths. I am charged for cutting - despite no cut having been made.

    I'm bored with constantly complaining about this one to the poor (and very nice) people on the end of the phone.

    Any suggestions?

  2. #2
    Join Date
    Jul 2009
    Location
    Reading, Berkshire
    Posts
    262

    Default

    I've never heard of a cutting charge before, maybe its different because I don't order as long a length but I recently ordered 8 x 40mm of tube, maybe I was charged for cutting and just didn't realise!

  3. #3
    Join Date
    Jul 2009
    Location
    cotswolds
    Posts
    3,207

    Default

    I'd check if I were you Charlotte - you were probably charged 50p per cut after the first for that little lot!

  4. #4
    Join Date
    Jul 2009
    Posts
    156

    Default

    Hi
    Thanks for raising this, it is a bit of an anomaly, we'll have a look and see what we can do
    rgds
    Rob

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