I bought the Dremel Micro motor 8050 from Cookson in December. So far it has stopped working twice, and finally gave up 2 weeks ago. I've since been trying to get a replacement, but Cookson told me to go direct to Bosch. They are useless. I still don't have a replacement. I cancelled everything to stay in and wait for the replacement on Friday - nothing came. I called, they told me there had been an admin error. Various promises by members of Bosch to call back didn't happen, and when i checked on Friday, they'd all gone home early.
Is this normal? Anyone know the best way round trying to get a new tool replaced? Thanks. I'm getting desperate now