Re soldering on Cookson's finished chain

[Aurarius]

I've just bought one of the following:
http://www.cooksongold.com/Finished-...code-VM12-007F

I've noticed that the jump ring that is threaded through the loop in the end of the lobster claw is not soldered shut, though judging by a tiny blob of solder (or blob of something) sitting uselessly on one side of the join, it looks like the jump ring really ought to be soldered shut (similar chains I have in silver from Cooksons all have their jump rings soldered shut).

Since I don't presently have any 18ct white solder, rectifying the soldering job myself is not really something I want to have to do. Is it reasonable of me to expect the jump ring to be soldered shut already and to ask for a replacement chain where the soldering is properly done?

Many thanks.

Mark.

[mizgeorge]

I wouldn't hesitate to ask for a replacement. I'm sure it's just one that's slipped through the QC net.

[ajda]

I'm sure MizGeorge is right. I was very impressed recently at how quickly and efficiently Cooksons responded to replace a tool that arrived from them slightly damaged - inevitable that the odd thing goes wrong, but great when it's put right without fuss and delay.

[Dennis]

Those joints are usually welded. There is every chance that attempting to solder it, even with precautions will anneal the spring of the claw. Dennis.

[trialuser]

I'll second that. I've had a few mistakes recently but once your emails get past their spam filters they have been really good at sorting the problems.

[Rob Taylor]

Hi, a replacement chain is on its way. Please send the faulty one back using our returns label http://www.cooksongold.com/downloads...rm-special.pdf.
I'm sorry you've had this problem
rgds
Rob

[Aurarius]

Hi, a replacement chain is on its way. Please send the faulty one back using our returns label http://www.cooksongold.com/downloads...rm-special.pdf.
I'm sorry you've had this problem
rgds
Rob

Many thanks to everyone for your helpful replies, and many thanks, Rob, for looking into this for me.

Please could you just clarify the position, Rob, because I've had an email from Lee, who says:
"I can confirm after checking our stock that this chain does not come with a soldered jump ring. You are welcome to return the chain for a refund if it is not required."

I definitely want this chain, but would just like to know the true position regarding the jump ring. Is it meant to be soldered/welded shut or not? And if it's not, how normal a situation is this with finished chain? I suppose I'm addressing this question to everyone now.

[CJ57]

It's been talked about quite a lot in the past Mark and many of us don't solder the jump ring on a chain so if it's caught it should break at the catch. I usually put a heavier gauge jump ring that really has to be firmly put together with pliers and don't solder