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Thread: Another mistake

  1. #1
    Join Date
    Aug 2012
    Location
    Oxon
    Posts
    394

    Default Another mistake

    Hi Rob/ anyone
    I sent an email to you yesterday morning about a problem with my last order, are you able to sort it, or at least acknowledge it.
    If you are out of office, please can someone else deal with it.
    I emailed you directly as in the past, emails to birmingham.sales have gone unanswered apart from the automated reply.
    If this is not your remit, can you let me have the email address of someone who will deal with it.
    I've attached the photo as a clue.
    Thanks,
    Martyn
    Click image for larger version. 

Name:	argentium undersize.jpg 
Views:	59 
Size:	44.9 KB 
ID:	7701

    I'll resend the email now in case it has gone to spam.
    Last edited by trialuser; 01-05-2015 at 12:46 PM.

  2. #2
    Join Date
    Aug 2012
    Location
    Oxon
    Posts
    394

    Default

    Now sorted, and all within half an hour.
    Thanks very much.
    I think the measure of a company is not whether they make mistakes, but how they deal with them.
    I would dread having this sort of problem with the likes of you uncles kids.
    Cookson are pretty dam good if you can get past the spam filters :-)

  3. #3
    Join Date
    Mar 2015
    Location
    Rothwell, Northamptonshire
    Posts
    146

    Default

    Quote Originally Posted by trialuser View Post
    Hi Rob/ anyone
    I sent an email to you yesterday morning about a problem with my last order, are you able to sort it, or at least acknowledge it.
    If you are out of office, please can someone else deal with it.
    I emailed you directly as in the past, emails to birmingham.sales have gone unanswered apart from the automated reply.
    If this is not your remit, can you let me have the email address of someone who will deal with it.
    I've attached the photo as a clue.
    Thanks,
    Martyn
    Click image for larger version. 

Name:	argentium undersize.jpg 
Views:	59 
Size:	44.9 KB 
ID:	7701

    I'll resend the email now in case it has gone to spam.
    Wow, WELL under size! Not good

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