If you are going to give customers vouchers because of bad service can you not just credit our accounts rather than make it so difficult to use them?

I tried to use it a couple of weeks ago but I'd already ordered my basket the night before so you wouldn't remove the _a£10 from my order even though it hadn't been processed. I was told I'd have to leave everything g in the basket and then phone in
That is what I did today because there was also no drop down for free delivery. I was told that as I had metals in my order they would have to phone me back later in the day. I am a jeweller so the likelihood of the order including metals is quite high! I was polishing and gloved up when the phone rang so couldn't answer and was too busy to deal with it anyway. It would now appear that because I didn't phone back before 4.30 my order won't have been dispatched. This is quite ridiculous as the phone call came from you at 3.20 after the cut off point and she didn't even know who she was phoning in her message.
I have probably spent £1000 this year and you are quibbling over a tenner!!