Cookies New Website

[Patstone]

Hi, not sure if its just me but is the forums font big on everybodies computer. I know I only have one eye but thats ridiculous. Plus while I am having a moan, I dislike the new Cooksons website, in my opinion for what its worth, they will lose a lot of customers. I tried for about half an hour to find some beeswax for putting on my blades, and in the end gave up. I had another go later in the day when I had calmed down a bit and found it, but what a fiasco. The "postage" is another issue with everything going carrier rather than post. I know what time my postie arrives normally but the carrier you would have to wait in all day and not everyone has the privilege of being at home all day to wait, also its very expensive. Sometimes we were offered free postage, which for people like me on a tight budget was wonderful and certainly enticed me to shop at Cooksons, but now I will go to whichever is cheaper.

[Aurarius]

There are a number of "issues" with it, yes. The checkout software not recognising voucher codes and not giving other advertised discounts are two things that have caused problems for me recently.
I do agree that things are not particularly easy to find online. I usually have the printed cataolgue to hand and use the product codes to search by. The printed catalogue is still much more user friendly, though of course it cannot give you a price for most precious metal items and does not contain the new products that have come into stock since the catalogue was printed.
P.S. I'm not sure why a search for beeswax gave you problems. I searched for "beeswax" and it was the first thing that came up.

[metalsmith]

The checkout software not recognising voucher codes and not giving other advertised discounts are two things that have caused problems for me recently.

This happened to me too. I thought that maybe the code no longer applied - I had used it once, but to my knowledge it was multi-use... did you lodge a complaint (should I, do you think?)

thanks

Chas

[Aurarius]

did you lodge a complaint (should I, do you think?)

I didn't need to complain. I just contacted Cooksons explaining the problem and got it sorted.

Essentially not all of the items in my basket were discounted as they should have been, and a valid freepost code went unrecognised.

This has happened before. I do hope it doesn't happen again as it actually took a number of emails (I won't say how many!), two phone calls, and three days to get the matter resolved. All because the computer said "No".

[CJ57]

Mine have all been coming with the postie recently, I can't remember the last time anything came by carrier

[enigma]

Mine come with the post and Im in France.
the only time they don't is certain items that are courier only like some of the chemicals/resins.
Have to say Cooksons are very good on postage to France and as they use Royal mail it then comes with La Poste which is the French version which is great as our postie is very good.
The search facility is better than most alternative websites I think although admittedly not always brilliant.

[trialuser]

On beeswax. It's unnecessarily expensive buying that sort of thing from cookson, ebay has it @ 99p for twice as much. and 40p postage.
Much cheaper still if you buy a larger amount.
Other waxes are available.
Re: the screen, are you sure you have not magnified it, possibly by scrolling a mouse wheel or something?
Depending on your browser, you can go something similar to 'view', 'zoom', 'reset' or similar.

[Patstone]

On beeswax. It's unnecessarily expensive buying that sort of thing from cookson, ebay has it @ 99p for twice as much. and 40p postage.
Much cheaper still if you buy a larger amount.
Other waxes are available.
Re: the screen, are you sure you have not magnified it, possibly by scrolling a mouse wheel or something?
Depending on your browser, you can go something similar to 'view', 'zoom', 'reset' or similar.

I have had to re-enlist my mouse, I have a touchscreen laptop, so mouse is redundant, but problem fixed - I dont have to sit the other side of the room to read it.

[LydiaNiz]

If anyone can persuade our postie to arrive before 3pm, I'd be much obliged (site problem free here)

[enigma]

Pat, unless you are ordering items that can only be delivered by courier ( they say hazardous on the listings) then you should be able to select standard postage.
My standard postage to France is only just over £4 so yours should be less than that.
Theres a drop down menu you have to select from before completing the order.
The postage options are one of the reasons I buy so much from Cooksons- most sites only have one expensive option to France but Cooksons lets me choose.