Hi - have just had a request for a gold setting and chain. Phoned Cookson for discount as none showing on my account. They say that if I buy more gold they will look into giving me a discount, I pointed out that unless I know the discount in advance how can I quote my customer?
Eventually they said they would give me 'quote'. I felt like banging my head on the desk.
Makes it very difficult to price up a job!!!
Has anyone else had this problem?