Confused about Cookson Silver pricing

[Myosotis]

This is a bit long but it's made me grumpy.

Having watched the falling silver price over the last yearI have recently started stocking up again on sterling sheet on various thickness. I've been keeping note of the Cookson over 50gm sheet price dropping continuously from 543 per kilo in December 2013 to 471 per kilo on 19th September. On 23rd September I ordered over the 50gm weight and the amount charged was 456.20 per kilo Since then, having seen the silver price continue to fall, I thought I would order some more. The same size and thickness piece now shows as 523.34 per kilo. For this one small piece alone the price has now gone up by over £5. Is this price on the website correct? While I appreciate that the cost for more 'finished' metal types such as sterling sheet and wire will be higher than unprocessed pure silver ingots, I am curious as to why the price of sheet is now increasing while the underlying silver cost is reducing.

[Rob Taylor]

This is a bit long but it's made me grumpy.

Having watched the falling silver price over the last yearI have recently started stocking up again on sterling sheet on various thickness. I've been keeping note of the Cookson over 50gm sheet price dropping continuously from 543 per kilo in December 2013 to 471 per kilo on 19th September. On 23rd September I ordered over the 50gm weight and the amount charged was 456.20 per kilo Since then, having seen the silver price continue to fall, I thought I would order some more. The same size and thickness piece now shows as 523.34 per kilo. For this one small piece alone the price has now gone up by over £5. Is this price on the website correct? While I appreciate that the cost for more 'finished' metal types such as sterling sheet and wire will be higher than unprocessed pure silver ingots, I am curious as to why the price of sheet is now increasing while the underlying silver cost is reducing.

Thanks for the post, we're investigating at the moment. Please bear with us a short while and we will come back to you
rgds
Rob

[Myosotis]

Thanks Rob - there may be underlying reasons I'm unaware of like maybe your costs have gone up or something which is fair enough but I was a bit surprised! Will await your feedback in due course

[paintboxcrafts]

Hi, I have noticed this too. Price today for some sheet I want to order is higher than I paid in mid August, yet silver price in that time has dropped by £28/kg since my last order. I am right to suppose that the price Cooksons sells at relates to the price they had to buy it in at (assuming that was earlier in the year when price was higher) and doesn't necessarily reflect the current market price of the raw material?

[Myosotis]

Hi, I have noticed this too. Price today for some sheet I want to order is higher than I paid in mid August, yet silver price in that time has dropped by £28/kg since my last order. I am right to suppose that the price Cooksons sells at relates to the price they had to buy it in at (assuming that was earlier in the year when price was higher) and doesn't necessarily reflect the current market price of the raw material?

I understand the principle of this however shouldn't this also have been the case when the price of the raw material was going up? Yet over the last few years whenever the price of silver went up the cost of sheet/wire also went up yet surely some of that had been bought earlier in the year when it was cheaper.

I'm just curious as to whether there is some lower limit in place now that means any future drops in silver price won't be passed on - i.e. if Cookson comes back and said something about not being economically viable to sell below £x per kilo at the current time

[medusa]

Has anyone heard from Cookson's about this, yet?

[FineJewelleryandArt]

I think the major breach here is wrt service levels. If this is how an eleven year customer is treated I wonder what sort of service level I should expect. Is Cooksons so sure of their market position that the idea of an eleven year customer finding a new supplier results in liitle more than rationalisation of Cookson's lack of response and/or feedback to the client?

[BarryM]

good grief isn't this getting a little out of hand, a supplier takes your order, and cannot deliver it in full because of supplier problems. They're not too quick off the mark to keep you informed of progress but do not take any payment. There is no breach of contract and you are quite free to buy the undelivered goods elsewhere - to suggest that you consult a lawyer is simply ridiculous.
Not the best customer service admittedly but that is all it is, a failing of customer service, not a contractual issue.

[CJ57]

good grief isn't this getting a little out of hand, a supplier takes your order, and cannot deliver it in full because of supplier problems. They're not too quick off the mark to keep you informed of progress but do not take any payment. There is no breach of contract and you are quite free to buy the undelivered goods elsewhere - to suggest that you consult a lawyer is simply ridiculous.
Not the best customer service admittedly but that is all it is, a failing of customer service, not a contractual issue.

Quite! My best action is to take my business elsewhere if possible, I have no idea why this got so out of hand but I hope you are aware Barry that I have no idea what the hell is going on here:/

[BarryM]

Apologies if you feel the finger was being pointed at you, the intention was to respond more to the suggestion that legal action should be taken (which was not from you).
I just get very irritated that whenever there is a problem there is the inevitable cry of "take them to court", once again my apologies.

There is time for litigation and this certainly isn't it, which I think we both agree on.

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