Confused about Cookson Silver pricing

[medusa]

does anyone think Cookies will ever get back to this thread?

[CJ57]

does anyone think Cookies will ever get back to this thread?

It would appear not and they still haven't dealt with my enquiry either!

[pearlescence]

oh dear....

[Tabby66]

not good......

[medusa]

I noticed there is a cookies representative online at the moment so thought I'd give this a bit of a bump in case they had forgotten

[pearlescence]

Clearly not. Epic fail

[CJ57]

Well I still haven't recieved my part order from Aug 25th and one phone call 2 emails on with a referral to the products manager on 16th Oct obviously hasn't made an impact as I haven't heard from him/her either. As usual I spent more on that order than needed as you do and it means everything at Garvald is being held up waiting on the remainder to arrive!!
Not a lot of point I sending a borax cone without the dish

[pearlescence]

Did you pay? In which case they have breached their contract and you can sue. A letter before action might finally manage to get their attention.

[ps_bond]

And, as I am learning (although not related to this), an LBA seems to be pretty much requirement of the pre-action process (or was it protocol?).

[CJ57]

Did you pay? In which case they have breached their contract and you can sue. A letter before action might finally manage to get their attention.

I'm not sure, it's just a few pounds, I suggested as it was going to a managed workshop they might like to donate 2 and a further cone as a gesture of goodwill but they just ignored that. If I didn't have to pay the postage I'd just go elsewhere. Bored with it now
Maybe just have to make the effort to shop elsewhere in the future but have been their customer for 11 years and I find it easier just to shop online at any time that suits