For my past few packets, I've been merrily using the supplied RMSD bags; they're supposed to provide a better rate than I could get at the post office.

I've just seen my invoice for the latest packet and I've been billed £9.55 + VAT for the privilege. Which is a peculiar definition of better rate; had I posted this myself, I'd have been billed £7.15 total (sub £500 value, by 1300 next day).

This is on top of having my entire bloody packet lasered, despite my putting "please laser" on only the pieces I wanted lasered; I thought I'd got that rectified, but the credit note doesn't even cover 2 of the rings that should have been hand marked (no idea why they were billed at £7 + VAT for 2 rings). Not the first time this has happened either.

Not amused.