Does anyone else receive a terrible customer service experience when they email Cookson.
I sent an email, ok, only two and a bit days ago, but without the response it has prevented me placing my order which I wanted before this weekend.
I have had this in the past - several have just gone completely unanswered.
This latest one I sent to a named.person and also to birmingham.sales.
I have now ordered the bulk of the order from someone else (who I would rather not use!) but who did respond to an email.
I don't want to telephone them, it's not convenient at the moment, they publish an email address for communication and I want to use that method.
I reckon they must share an email answering dept with durston
rant over.