I have just received a dispatch email for an item I had ordered 2 months ago, which Cooksons had failed to process. I had decided that I no longer wanted the item, but now I have received a dispatch notice, and my account has been debited £16 and postage cost too without my permission. Cooksons had rang me following the first failed order, but I missed their call, and they left a message saying that if I wanted the item to give them a ring and they would take my card details over the phone. So what do I do? I really dont want this item anymore, and I am rather annoyed that cooksons have just gone ahead and taken money from my account! To top it all off, I went on to cooksons live chat, and a lady called maureen answered....I left my message...and she ignored me! Cooksons, what is going on...really considering going else where!!