Chains

[Somersetmaker]

I use snake chains so this is only about them.

Over a number of years I've been using your 1.0 and 1.6mm diam silver snakes which have generally been very popular with my customers. However the only point of criticism has been the smallness of the catches.

I therefore did not feel we were going in the right direction when the 1.6mm silver snakes I received from you had markedly smaller catches than previously.

If your buyer would like to spend some time with me at a show he / she would see the reaction to tiny catches that you need the right length of fingernails and a level of manual dexterity no longer given to some. On behalf of my customers could I say I'd rather pay a few extra pennies (surely the price implication can't be more?) to have more user-friendly catches?

As I've been planning this comment for a bit I was also going to follow up with a few sobs about 9ct snakes as the 1mm ones were vanishing during the mad autumn period (timing!!). However I see you have plans for new just under 1mm 9ct snakes in Jan so I look forward to those.
But another time please could you not run down stocks prior to a change in the run-up to Christmas? Please?!!

[theresa]

I agree. I buy 1-3mm snakes & I always remove the clasps where possible and add a larger one with a larger ring.

[Somersetmaker]

Any comments Cooksons?

[Jenny M]

Good morning,

Thanks for your comments about our range of chains.

I've passed on your comments to the relevant Product Manager and he is reviewing the situation and will look into the size of the clasps. This is the first we have heard with regards to these clasps. As we welcome all feedback here at Cooksongold, we will gladly review the situation and if feasible change the manufacturing process or introduce a new range with bigger clasps.

I hope this helps!

Please don't hesitate to contact us should you need any more information.

Thanks,
Jenny

[Somersetmaker]

Thanks Jenny. I'm glad you're open to feedback - I'm sure the experience of dealing with customers brings out very different aspects to those concerning your Product Manager! Maybe tell him to ask some of his more mature female relatives about this - or the young ones with long drippy nails!

But bigger clasps really would help - even going back to the ones you used to use on the 1.6mm silver snakes - the new ones are just silly!!

[Patstone]

I have a gripe about snake chains too, I use them quite a lot and used to make mine up so they could be a bit longer, I have two large customers who regularly need pendants and of course long chains. You can only buy the ends for 1.2mm, 2.4mm and 3 something. The small one is too small, and the middle one is a bit too big, 1.90mm would be ideal, but no ends for them so, she had to have the 2.4mm which is a bit too heavy for the pendant really.