Assay

[Wallace]

I have my parcel back from my preferred assay office.

A little hiccup on this occasion and wondering if that is just what it is??

I have made a tiny pin badge no bigger than a stud I would make, but it is a really popular item and have started to get a few requests for it. I love my items having my mark on them. But the assay mark was not on it. I have no note to say it was returned un-marked for any reason. It was beautifully sat at the top of my parcel in the lovely little box I use (fab idea and with extra wadding and a tight lid, nothing moves).

Is it normal to be sent something back that has been un-hallmarked without any note to say why, or was it missed? I am guessing it would have been counted in and out, so not sure if it could have been missed. I also attached it to a nice bit of polystyrene to avoid any HSE issues It had one highly polished side for the little mark to go.

I submitted some studs, that were of a lesser weight and in fact slightly smaller in size and were returned fully marked, so I am a little puzzled.


This is a fantastic office and customer service is excellent and so glad I switched. Any advice would be welcomed.

[caroleallen]

Seems strange Wallace. Have you phoned them?

[Wallace]

Thanks Carole,

no, I thought I would sound out and see if it happens occasionally to others and may have just been an oversight. I will ring on Monday.

[Anna Wales]

Must be something in the water Wallace! I don't know if we're using the same office but I sent off a parcel a couple of weeks ago, included in it were 4 keyrings. I'd made them using Cooksons silver split rings and a Celtic pattern on each attached by a large unsoldered jump ring. 1 was hallmarked on both the split ring and pattern other 3 were only hallmarked on pattern. I phoned to ask why 3 had been unmarked and the lady I spoke to had no reason for it, only that I could send them back if I wanted the split rings also marked. I'm not sure if both have to be marked but I think it looks better as they are fairly heavy keyrings. I'm also still waiting for a credit note from them for another parcel having been charged for the Sponsor's mark even though I'd done it myself, so not very impressed with the service at the moment.

[LydiaNiz]

Sounds like a mistake. I have only ever had one piece queried (if I wanted it part marked and querying position of mark) and was rung twice to check. Annoying not having it marked when it so expensive to send them!

[Wallace]

thanks everyone - I think it was probably an oversight, I will indeed give them a call - it isn't a cheap thing to do, but I want most of my things marked and so the cost can mount up.

Anna, I could be wrong, but I thought each item should only have one hallmark. Maybe Steve can clear it up when he comes back on Monday and may advise me too.