Assay

[Wallace]

I have my parcel back from my preferred assay office.

A little hiccup on this occasion and wondering if that is just what it is??

I have made a tiny pin badge no bigger than a stud I would make, but it is a really popular item and have started to get a few requests for it. I love my items having my mark on them. But the assay mark was not on it. I have no note to say it was returned un-marked for any reason. It was beautifully sat at the top of my parcel in the lovely little box I use (fab idea and with extra wadding and a tight lid, nothing moves).

Is it normal to be sent something back that has been un-hallmarked without any note to say why, or was it missed? I am guessing it would have been counted in and out, so not sure if it could have been missed. I also attached it to a nice bit of polystyrene to avoid any HSE issues It had one highly polished side for the little mark to go.

I submitted some studs, that were of a lesser weight and in fact slightly smaller in size and were returned fully marked, so I am a little puzzled.


This is a fantastic office and customer service is excellent and so glad I switched. Any advice would be welcomed.