Hi everyone,
Just wondered whether this is a common problem.
I sent off a pendant to be cast in 9ct white. It came back with a small hairline crack, so I re-made it & had it re-cast.
This time there's no crack, but a small "pit" hole in the back - big enough to be problematic.
The caster is great & is going to get it sorted (not quite sure how).
There was NOTHING wrong with either wax- they had been polished & surfaces were free from imperfection.
My silver ones were fine as usual & were made from the same batch of wax at the same time, so I know the wax wasn't contaminated.
This has now added 2+ weeks onto my order time, so if I'm doing something wrong, I need to get it sorted sharpish.
Should I be using a different wax or is this simply go part & parcel with white gold casting? Have had to offer the customer a discount as an apology & hate not meeting my deadlines
Thanks a lot x
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