Quote Originally Posted by medusa View Post
But the customer doesn't have to battle with the courier company, the supplier does, yes?
That's the theory... As a purchaser, your contract is with the supplier. How the supplier gets stuff to you is up to them; if their winged monkeys eat it en route, it isn't up to you to have to remonstrate with them. Also, the winged monkeys tend to take the attitude that you aren't their customer, the sender is.