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Thread: Live Chat

  1. #1
    Join Date
    May 2011
    Location
    Tyne & Wear
    Posts
    106

    Default Live Chat

    I've just used your Live Chat service. I thought it was useful. The negative thing I would say about it is that, I waited more about 5 minutes for someone to be available.
    Pauline x

  2. #2
    Join Date
    Jul 2009
    Location
    Birmingham
    Posts
    106

    Default

    Pauline

    Thanks for the feedback, and really sorry for the delay in answering- five minutes is totally unacceptable.

    We've seen a rapid growth over the last week in the number of live chats, and we're adding more advisors this week to ensure that chats are answered quickly.

    Regards

    Adam Hunter
    E-Commerce Manager

  3. #3
    Join Date
    Aug 2012
    Location
    Oxon
    Posts
    394

    Default

    If you want a bit more feedback - I sent 3 emails to birmingham.sales last week about a minor problem I had with an order.
    Not one of them was answered? not even by an automated fob off.
    I felt decidly unloved

  4. #4
    Join Date
    Jul 2009
    Posts
    156

    Default

    Hi

    Sorry to read you feel we haven't answered you promptly, your last 2 emails to us (sent 020912 22.48pm and 220812 16.31pm were answered the morning following. Have I missed some emails? I can't see any others, please let me know, feel free to email me (rob.taylor@cooksongold.com) if you wish to.
    rgds
    Rob

    Quote Originally Posted by trialuser View Post
    If you want a bit more feedback - I sent 3 emails to birmingham.sales last week about a minor problem I had with an order.
    Not one of them was answered? not even by an automated fob off.
    I felt decidly unloved

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