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Thread: Products in basket

  1. #1
    Join Date
    Jul 2009
    Location
    Cornwall
    Posts
    3,172

    Default Products in basket

    Why is it that whenever I log on to Cookies website there are always items there from previous orders? Is it some ploy to get me to order extra items? It's really annoying as I have to delete them all before I start and then sometimes the site crashes and I have to start again. Grrrrr!

    PS. At the moment I've deleted all the items but my basket still says there is £54 VAT!

  2. #2
    Join Date
    Jul 2009
    Location
    cotswolds
    Posts
    3,383

    Default

    I often have the same problem Carole. I thought it was cookies from Cookies, but that seems not to be the case. I generally have to go into 'my account' and delete the open basket and start again, which I agree can be a bit time consuming.

  3. #3
    Join Date
    Apr 2009
    Location
    Birmingham, West Midlands
    Posts
    169

    Default

    Hi,
    When you log on, the system picks up your latest unordered basket.
    You can start a fresh basket by clicking on the 'clear basket' link at the top right of the page just under the basket summary.
    Also, as George said, you can go into your account and delete your previous unordered baskets.
    I'll have a look into why the £54 VAT is still showing in your empty basket Carole.
    Regards
    Dave
    _______________________________________________
    Web: http://www.cooksongold.com/
    Forum: http://www.cooksongold.com/forum/
    Blog: http://www.cooksongold.com/blog/

  4. #4
    Join Date
    Jul 2009
    Location
    cotswolds
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    Default

    I wish that was the case Dave. Most of the time, I log in and it shows me a random basket that I've ordered in the past - often months ago!

  5. #5
    Join Date
    Feb 2010
    Posts
    247

    Default

    i almost got caught out with this a couple of days ago.

  6. #6
    Join Date
    Apr 2009
    Location
    Birmingham, West Midlands
    Posts
    169

    Default

    Quote Originally Posted by mizgeorge View Post
    I wish that was the case Dave. Most of the time, I log in and it shows me a random basket that I've ordered in the past - often months ago!
    Just checked the system George, you should get no items in the basket when you log in. It should never show a basket you've previously ordered, only un-ordered baskets on your account (however old they are).
    If you create a basket when not signed in, then you sign in, that will get carried across to your account.
    Also, if you aren't signed in and create a basket, that gets written to a cookie so if you close the browser and come back at a later date, it will pick it up again.
    Hope this helps..
    Dave
    _______________________________________________
    Web: http://www.cooksongold.com/
    Forum: http://www.cooksongold.com/forum/
    Blog: http://www.cooksongold.com/blog/

  7. #7
    Join Date
    Jul 2009
    Location
    Cornwall
    Posts
    3,172

    Default

    Not sure you're right about that Dave. I only create a basket once I'm logged on and as George says it always shows a basket I created (and ordered) some time in the past. It's always a different one though, just to keep me on my toes!

  8. #8
    Join Date
    Jul 2009
    Location
    Cornwall
    Posts
    3,172

    Default

    Actually, I just logged on again to check and it's only showing my current basket now. Maybe you did something to it Dave? Hopefully it's all sorted now.

  9. #9
    Join Date
    Apr 2012
    Location
    Amsterdam
    Posts
    260

    Default

    Quote Originally Posted by dgrose View Post
    Hi,
    When you log on, the system picks up your latest unordered basket.
    You can start a fresh basket by clicking on the 'clear basket' link at the top right of the page just under the basket summary.
    Also, as George said, you can go into your account and delete your previous unordered baskets.
    I'll have a look into why the £54 VAT is still showing in your empty basket Carole.
    Regards
    Dave

    I too have noticed some odd behaviors, but being a geek, I work with it and post diagnostics when I find pattern.

    What I do wany to say is I notice the cookies are watching the forum and taking interest. This I find a major improvement over the last year, and something I for one very much appreciate.

    Thanks

    Julian

  10. #10
    Join Date
    Mar 2010
    Location
    Brittany
    Posts
    776

    Default

    Not when it comes to a little gesture of freepost for us 'foreigners" they don't :0)

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